As a Team Lead Operations at Tech Mahindra, I led a team of 22 technical support specialists and quality assurance analysts, ensuring the delivery of high-quality services and solutions to clients across various domains. I contributed to the improvement of key performance indicators, such as sales conversion, customer satisfaction, and productivity, by implementing effective strategies, policies, and procedures.I have a Bachelor of Technology degree in Electrical, Electronics and Communications Engineering from Kurukshetra University, where I developed a strong foundation in network administration, network hardware, and active directory. I also have a keen interest in electronics and communication technologies, and I enjoy learning new skills and tools to enhance my professional development and career growth.