As COO at Diginautical , I oversee daily operations and drive process improvements to ensure smooth and efficient delivery of our services. My focus is on optimizing business processes, managing resources, and ensuring client satisfaction. I work closely with teams to streamline operations, improve efficiency, and align our services with business goals.

• Define, develop and implement short and long-term strategic and sales plans. • Monitor market trends, sales performance, conduct regular reviews against plans and take corrective action as required.• Drive the growth by establishing growth plans• Develop and strengthen strategic relationships with customers to support commercial activities in alignment with compliance guidelines• Optimize sales force performance and return on investment. • Responsible for the budget and financial performance of the unit, ensure alignment to all Ethics, Risk & Compliance policies and manage key processes.• Successfully lead the team, managing all people-management related processes (recruiting, performance management, coaching). Identify and build key capabilities, talent pipeline and ensure proper development of assigned people.

• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices etc.• Provide trustworthy feedback and after-sales support• Build long-term relationships with new and existing customers• Develop entry level staff into valuable salespeople

• Ensuring that all sales administration and customer service activities run smoothly.• Providing overall guidance to newly-recruited Sales Representatives.• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.• Analyzing sales metrics to determine whether current sales strategies are effective.

• Working with executives to implement marketing strategies and new opportunities• Encouraging new and existing clients by creating and improving proposals• Tracking expenses and maintaining the company budget• Ensuring that the company meets revenue targets• Developing and pitching ideas for potential clients

Responsible for Liability business growth, Planning, lead branch effectively to ensure achievement of Sales and profitability objectives. Manage Liability portfolio and client relationships of the branch. Responsible for deposit mobilization and NTB account Opening

Processing transactions efficiently, professionally, and accurately; identifying customer needs; promoting bank products and services; maintaining and accurately balancing teller cash drawer; open and close