Recruiting and Staffing

Studied demographic data to determine optimal targets, competitor offerings, andtactics for persuasion.• Tracked key metrics and developed spreadsheets and data models.• Forecasted marketing trends based on previous data to adJust campaigns and maximizesales.• Coordinated with social media, public relations, and other teams to execute productintroductions.• Informed supervisors and company leaders on markets and regional sales need to bestmeet customer needs and maximize revenue

Maintained accurate and current customer account data with manual forms processingand digital information updates.• Explained online self-help options to customers to promote additional and after-hourssupport choices.• 􀁅tilized proper telephone etiquette and asked in-depth questions to immediately jndsolutions to issues for customers.• Conferred with customers about concerns with products or services to resolve problemsand drive sales.• Evaluated customer information to explore issues, develop potential solutions, andmaintain high-quality service.• Transferred calls to the relevant department for further assistance.