Monitor performance of ground handling agent in all allocation (Counters, Boarding Gates, Baggage and Ramp) to ensure compliance with Kuwait Airways Standards and Procedures.Administered all operational aspects at DOHA STATION during shift. Enabled strict adherence to all safety and security policies. Monitored overall operation including administrative duties.Ensured On time performance in shift verifying achievement of flight departure with nil discrepancy.Streamlined operation across terminal by monitoring station and coordinating with all stakeholders.Ensured highest professional service levels by monitoring Departure and arrival Services section. Verified organisation of root-cause analyses and highlight of corrective initiatives to ASM by assessing and examining delays. Supervised multiple activities, such as performance management as well as development and training of departure services team. Ensured all team members complied with policies, SOPs, as well as health and safety procedures according to respective manuals.Sustained and maximized passengers’ satisfaction and customer experience by providing exceptional services.Improved boarding services quality by describing, executing, and optimizing great customer service.Delivered effective leadership to whole Departure and arrival Service team.Administered end-to-end functions within check-in counters. Drove smooth activities through daily co-ordination with all relevant stakeholders, covering local airport agencies and authorities.Utilized inspirational proactive leadership to customer service team for driving compliance with corporate procedures.Ensured outstanding level of customer service by planning all operational aspects within assigned area.

• Making booking arrangements for clients in person on the phone and online.• Presenting offer and promotion to grow bonding with the respective clients and agents. • Worked to diligently resolve booking and scheduling issues. • Ensure that all booking procedures followed industry standards. • Monitored airline schedules and posted updates on airline website. • Issued personal business and corporate bookings. • Developed and implemented promotional strategies to boost airline bookings. • Consistently offered a high level of customer service. • Handled internal and external communications.• Making Contacts to generate sales and define the products. • Offered discounts and special deals when authorized to do so. • Managed passenger database. • Post schedule changes online and informed clients directly. • Updating daily Sales reports with opening and closing sales.

Working with Best Travel Company in QatarAs a Travel Consultant from Sep 2021 till date.Designation: - Travel Consultant• Handling Walk-In Customers & Corporate Clients. • Determining clients' needs and suggesting suitable travel packages • Organizing travels from beginning to end, including tickets, accommodation, and transportation• Use promotional techniques and prepare promotional materials to sell itinerary tour packages. • Attend trainings to maintain familiarity with tourism trends.• Create and update electronic records of clients • Maintain relationships with key persons. • Keep financial statements and documents. • Reach the revenue and profit targets• Issuing Airline Tickets Worldwide• Providing Passengers with options of Itineraries.• Arranging Hotel Booking, Packages, Car & Rail booking.• Assistance on Visa Information & International Driving License.

Worked with World’s 5 Star Airline in Qatar actively leading the team with 01 Duty Officer 20Senior Customer service Agent and 70 Customer Service Agent in each shift. Well understanding and awareness of airline procedures and Policies.Designation: - Resource Allocator• Making allocation for the staffs for handling Departures and Arrivals operations.• Maintaining attendance of staffs for the daily basis.• Plan efficient duty allocations of manpower during life operation provide support to the Terminal Managers in case of flight disruptions, misconnections, and other passenger related disruptions.• Maintain daily rosters and optimize the usage of resources to achieve operational requirements.• Maintain the required manpower levels while planning the rosters to ensure adequate manpower is available for each business unit Supervisor at counters• Lead the team and oversee daily activities to ensure a high standard of service delivery.• Supervisor at Check-in counter make sure to assign staff at counters to assist each customer First class, Business class and Economy Class.• Greeting & welcoming passengers, assisting them for check in.• Ensuring Visas and passports are genuine.Supervisor at Boarding Gates• Supervise the team to ensure on-time flight closure and working towards overall on-time performance• Managing entire operation at boarding gates with limited numbers of manpower.• Preparation for delay flights and arranging smooth operation with the help of seniors and gate agents.• Generate various reports and always keep the workplace neat and tidy.Supervisor at Transfer Desk.• Coordinating with OCC & Space Control for all the Misconnection Pax due late incoming of late arrival of Aircraft.• Handling the DNB, Misconnecting Passenger for their new departure & also providing them with Meal Vouchers & STPC if applicable.• Issuing the FIM for re-routing passenger in case of disruption.

Worked with best Ticketing company from 10/2008 to 11/2010 (25months).Specializes in Domestic & International Flight Ticket Booking with Affordable Airline.Domestic and International Tour Services.Designation: - Customer Service Executive• Handling Walk-In Customers.• Handling Corporate Clients.• Issuing Tickets (International & Domestic).• Providing Passengers with options of Itineraries.• Arranging Rail, Car & hotel booking.