Mubin Ali Email & Phone Number

St Asaph, Wales, United Kingdom

Duties include:- To debug software products using systematic tests to develop, apply and maintain quality standards for company products. - Lead Tester in Projects- To prioritise work to meet deadlines. - To provide assistance, advice and support to other team members as necessary. - To develop, maintain and execute software test plans. - To develop, maintain and execute software regression test plans. - To assist in the ongoing compilation and maintenance of acceptable quality guidelines for both software development quality and application performance. - To maintain documentation of test results to assist in the debugging and modification of software. - To analyse test results to ensure existing functionality and recommend corrective action. - To consult with development programmers/analysis in resolution of problems. - To feedback issues found by the customer into the regression test plan procedures. - To assist in the promotion of quality achievement and performance improvement throughout the organisation. - To assist in the monitoring of development performance by gathering relevant data and producing statistical reports. (Details to be included are the development faults found by testing and details of faults reported by the customer)

Chester, United Kingdom

Duties Include: - Proactively manage support request from clients within operational guidelines and supporting organisations including first point of contact for with support and advice for anti-virus software upgrades, quotes for servers and data cabling. Communicate with Users regarding fault resolution progress. - Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action. These may involve computer, network, software applications, data error etc. - Responsible for planning and organising work load to meet operational requirements which may require remote control software, e-mailing advice to clients within CWP- Ensure all processes are within operational guidelines and using own initiative to process matters when possible or to refer request to other specialist including the documentation of the solutions so that others can use them. Retain responsibility for progress and resolution of client requests- Maintain the flow of information to all user groups providing both user feedback and ICT information; this may include occasional attendance at User Group Meetings and other user forums - Participate in implementing new systems/procedures/changes, which will be indicated by regular reviews of current practices, and suggestions by various user groups and clients. - Contribute to the maintenance of effective communications within CWP, users and service delivery partners.- Actively participate in projects- Provide advice to the clients on the preferred way in which workstation should be set-up in accordance with H&S policies - Frequent contact with clients in emotional circumstances concerning status of their incidents and progress towards resolution. - Responsible on a daily basis for instructing users in the use of MS applications- On Call Technical Analyst

Bodelwyddan

Duties Include: - 1st Line Support – Dealing with objections and difficult customers in a calm and efficient manner whilst providing excellent customer service- Dealing with onsite issues such as website problems, hardware & software issues etc.- Managing inventory, dealing with customer returns and putting items back into stock through company’s bespoke system - Dealing with emails - ensuring all emails are answered to the best service possible- Ensuring stock level is correct and always up to date- Administrative duties - Taking calls and welcoming of new clients in a professional manner- Ticket system – Make sure all tickets are answered and update knowledge base portal- Product listing – Listing products on system, ensuring the products are detailed with correct prices and with quality images- Replying and completing tasks within a certain time frame by following the companies SLA’s- Reviewing own performance and expanding knowledge in key areas – Handling difficult customers.- Support the IT Manager with on-going listings work and workload

Sunderland, United Kingdom

Duties Include:- Manage and maintain the client infrastructure across the organisation- Daily duties include, the management of helpdesk calls, resolution of faults and implementation of any change requests- Support and maintain desktop and server infrastructure.- Diagnose and resolve technical issues- Speaking to clients and advising and ensuring their request are fulfilled and resolved- Ensuring maintenance of asset databases

Sunderland, United Kingdom

Duties Include:- Manage Emails & Telephone calls- Schedule Meetings & record minutes within meetings- Set up computers & activate all machines - Perform Back-ups of data- Install software's- Advertise & Promote business- Manage various Social Media platforms- Update & maintain existing website- Provide in-house support- Data entry using MS Excel- Produce User Guides & PowerPoint Presentations for company

Colwyn Bay

Duties Include:- Stock Control- Customer Communication- Assisting with budgeting and finances- Payroll- Produce Staff Rotas- Planned & Implemented the Company Website - Produced a customer management database to ensure effective marketing- IT Helpdesk

Bachelor'S Degree, Information Systems Management

- Third Year – Managing a Computer Based Organisation; Managing a Web Based Environment; Emerging Markets & Technologies; Dissertation.

Btec Extended Diploma In It

- Second Year – Customisation of Web Pages; Impact of IT; Maintaining Computer System; Database Design; Web Animation; Systems Analysis.

Education record