Mubishirali A Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

As a dedicated and results-driven customer support and operations professional, I specialize in managing B2B and B2C customer relationships across diverse international markets including the Middle East, UK, Australia, New Zealand, Spain, Germany, the Netherlands, and France. My experience encompasses handling high volumes of support tickets with precision and efficiency, ensuring client satisfaction through timely and effective resolution.Proficient in identifying the root causes of… Show more As a dedicated and results-driven customer support and operations professional, I specialize in managing B2B and B2C customer relationships across diverse international markets including the Middle East, UK, Australia, New Zealand, Spain, Germany, the Netherlands, and France. My experience encompasses handling high volumes of support tickets with precision and efficiency, ensuring client satisfaction through timely and effective resolution.Proficient in identifying the root causes of issues and delivering solutions that consistently meet or exceed client expectations, I excel in maintaining seamless communication through various channels such as email, phone calls, and social media platforms. My technical expertise includes advanced proficiency with tools like HubSpot, Sales Support, Navision, CloudTalk, Microsoft Outlook, and Soty.In addition to my support role, I am actively involved in onboarding tutors, which includes conducting interviews, assessing trainer qualifications, and negotiating suitable compensation to align with company revenue goals. My work extends to managing trainers from diverse linguistic backgrounds, ensuring a broad and inclusive educational offering.With a keen focus on client success and operational excellence, I am committed to enhancing customer experiences and driving business growth through strategic problem-solving and effective communication. Show less

Bengaluru, Karnataka, India

• Provided comprehensive support across multiple channels including phone, email, live chat, and social media, ensuring timely resolution of inquiries and issues.• Handled a high volume of incoming calls, addressing queries, troubleshooting technical issues, and delivering accurate solutions with a focus on quality data.• Managed email correspondence, responding promptly with detailed information and personalized assistance.• Engaged customers through live chat, offering… Show more • Provided comprehensive support across multiple channels including phone, email, live chat, and social media, ensuring timely resolution of inquiries and issues.• Handled a high volume of incoming calls, addressing queries, troubleshooting technical issues, and delivering accurate solutions with a focus on quality data.• Managed email correspondence, responding promptly with detailed information and personalized assistance.• Engaged customers through live chat, offering real-time support and troubleshooting to enhance satisfaction.• Monitored social media platforms for inquiries and feedback, responding promptly to maintain positive brand perception.• Proactively identified customer pain points, collaborating with teams to implement solutions and improve product/service quality, resulting in high customer retention rates. Show less

Banglore

As a Business Development Associate at BYJU'S, I drive growth and foster partnerships in education. I identify and pursue new business opportunities, engage with clients to understand their needs, and articulate how BYJU'S solutions can enhance learning outcomes. With a results-driven approach, I build long-term relationships, driving revenue growth and contributing to our mission of transforming education.

Coimbatore, Tamil Nadu, India

• Facilitated dynamic and engaging English lessons via live chat, catering to students from diverse European and Middle Eastern countries, ensuring effective learning experiences.• Designed and delivered customized lesson plans tailored to individual student needs, focusing on improving language proficiency, grammar, vocabulary, and communication skills.• Provided personalized assistance with homework assignments, projects, and exam preparation, fostering a supportive learning… Show more • Facilitated dynamic and engaging English lessons via live chat, catering to students from diverse European and Middle Eastern countries, ensuring effective learning experiences.• Designed and delivered customized lesson plans tailored to individual student needs, focusing on improving language proficiency, grammar, vocabulary, and communication skills.• Provided personalized assistance with homework assignments, projects, and exam preparation, fostering a supportive learning environment conducive to academic success.• Evaluated students' performance and progress, assigning grades and preparing progress reports to track development and identify areas for improvement.• Collaborated closely with students and parents to address concerns, provide feedback, and develop strategies for academic growth and achievement.• Utilized innovative teaching methodologies and interactive learning tools to enhance student engagement and comprehension.• Successfully helped students improve in specific subjects, addressing challenges and building confidence to excel academically. Show less

Palghat, Kerala, India

Experienced Office Assistant proficient in handling bills. Skilled in maintaining organized records, processing invoices, and ensuring timely payments. Capable of effectively managing inventory levels, monitoring stock levels, and coordinating with vendors to ensure uninterrupted supply chain operations. Dedicated to maintaining a smooth workflow and contributing to the efficient functioning of the office environment.