Correcting batch payments, ensuring the continuity of emergency funds allocation through international bank accounts.- Preparing and correcting payment documentation and submitting ca. daily 2000 transactions in SAP/Excel for payment approval, via executing process controls (e.g. eligibility, policy compliance, duplicate checking, transaction/employee/account status verification). With that, ensuring the continuity of flawless allocation of emergency funds between international bank… Show more Correcting batch payments, ensuring the continuity of emergency funds allocation through international bank accounts.- Preparing and correcting payment documentation and submitting ca. daily 2000 transactions in SAP/Excel for payment approval, via executing process controls (e.g. eligibility, policy compliance, duplicate checking, transaction/employee/account status verification). With that, ensuring the continuity of flawless allocation of emergency funds between international bank accounts. - Negotiating with internal Invoice Processing, Master Data, General Accounting and Customer Care teams, and with external Country Offices in order to correct misposted payments and avoid return of funds. - Amending OFAC (Office of Foreign Assets Control) licence based information to address internal and intermediary banks' requests, via collecting and editing the necessary input to unblock sanctioned payments. - Uploading online payments details directly to banks' portal, to help evolving countries' transition from manual payment methods to electronic- Escalating and following up internal and external inquiries on bank portal and in Service Gateway- As a Knowledge Local Focal Point, producing and maintaining payment advice creation related knowledge articles to support the process improvements Show less

- Helping the global IT service delivery transition and standardization projects via reviewing process improvement ideas and suggesting best practices to keep SLA in alignment with KPI expectations.- Provide insight via ServiceNow system to management with daily reports, metrics, KPIs, issues and risk analysis for the Plan to Manufacture business processes.- Ensuring and facilitating the fast and efficient communication flow in a matrix environment between internal management and… Show more - Helping the global IT service delivery transition and standardization projects via reviewing process improvement ideas and suggesting best practices to keep SLA in alignment with KPI expectations.- Provide insight via ServiceNow system to management with daily reports, metrics, KPIs, issues and risk analysis for the Plan to Manufacture business processes.- Ensuring and facilitating the fast and efficient communication flow in a matrix environment between internal management and outsourced technical consultants.- Acting as a resolver lead for Plan to Manufacture Global Business Process area, via coordinating the root cause analysis of support issues to reduce total number of incidents and improve TCO (total cost of ownership).- Triage inbound support issues and determine if the issue is process, data, or technical. Show less

- Extremely high data accuracy review and correction of global B2B loan data submissions, ca. 10/day.- Addressing the related data validation warnings in batch Excel files aggregated by SAS system.- Performed checks and corrections of financial intermediaries’ reports based on predefined business rules.- Negotiated with financial intermediaries if non-compliance contractual terms or data quality issues identified.- Support of financial intermediaries to provide correct quarterly… Show more - Extremely high data accuracy review and correction of global B2B loan data submissions, ca. 10/day.- Addressing the related data validation warnings in batch Excel files aggregated by SAS system.- Performed checks and corrections of financial intermediaries’ reports based on predefined business rules.- Negotiated with financial intermediaries if non-compliance contractual terms or data quality issues identified.- Support of financial intermediaries to provide correct quarterly reports in line with the tight deadlines. Show less

- Worked together with a Transition Coach on weekly basis to put my core transferable skills (e.g. critical thinking, pragmatic conflict management, process based decision support) into practice.- Performed market research via my job applications on how Covid transformed the job market in Hungary, especially in the Shared Services industry- Attended a lot of job interviews that helped me: 1) to measure my professional worth and 2) to specify the desired constellation of corporate values… Show more - Worked together with a Transition Coach on weekly basis to put my core transferable skills (e.g. critical thinking, pragmatic conflict management, process based decision support) into practice.- Performed market research via my job applications on how Covid transformed the job market in Hungary, especially in the Shared Services industry- Attended a lot of job interviews that helped me: 1) to measure my professional worth and 2) to specify the desired constellation of corporate values and company culture against my professional and personal needs. Show less

- Prepared process improvement requests and responsibility charters to help strategic managerial decisions.- Selected the right resources, in the right time zone with the appropriate technical knowledge for the escalated B2B support tickets coordinating a 24/7 virtual team (300+ support engineers).- Increased customer satisfaction through continuous consultation with support managers and IT engineers to provide the most efficient service experience.- Collaborated with Account teams,… Show more - Prepared process improvement requests and responsibility charters to help strategic managerial decisions.- Selected the right resources, in the right time zone with the appropriate technical knowledge for the escalated B2B support tickets coordinating a 24/7 virtual team (300+ support engineers).- Increased customer satisfaction through continuous consultation with support managers and IT engineers to provide the most efficient service experience.- Collaborated with Account teams, Engineering, Product Management and Customer Support line managers to identify Sales opportunities that arose from support cases. - Effectively handled the conflict of interest within the internal teams as a facilitator using advanced interpersonal skills to achieve business needs. - Changed the statements of internal stakeholders in line with the critical customer incidents. Show less

- Successfully implemented and run the SAP-based credit review processes migrated from the BL, NL and German branches to Hungary.- Standardized these processes in line with global policies using my cultural understanding and networking skills.- Advised my supervisor’s strategic decisions with complex SAP reports and data analysis.- Initiated Lean projects as an active member of the internal Quality Team to simplify credit reviews and make the Key Performance Indicators (KPI) more… Show more - Successfully implemented and run the SAP-based credit review processes migrated from the BL, NL and German branches to Hungary.- Standardized these processes in line with global policies using my cultural understanding and networking skills.- Advised my supervisor’s strategic decisions with complex SAP reports and data analysis.- Initiated Lean projects as an active member of the internal Quality Team to simplify credit reviews and make the Key Performance Indicators (KPI) more measurable.- Set up key process documentation for the finance project team to ensure business continuity. Show less

- Took a key role in the challenging process and job transition via building beneficial cooperation with the remote and local cross-department teams (Sales, Customer Service, Purchasing).- Worked out a credit assessment process together with a team to validate B2C and B2B entities, that efficiently stopped the release of the suspicious orders which helped to avoid money laundering.- Launched and executed continuous improvement projects like receiving sales forecasts and splitting the… Show more - Took a key role in the challenging process and job transition via building beneficial cooperation with the remote and local cross-department teams (Sales, Customer Service, Purchasing).- Worked out a credit assessment process together with a team to validate B2C and B2B entities, that efficiently stopped the release of the suspicious orders which helped to avoid money laundering.- Launched and executed continuous improvement projects like receiving sales forecasts and splitting the customer credit portfolio for equal KPIs. - As a process SME kept the order release process documentation up to date and held fraud awareness presentations within the company.- Took full responsibility and solved issues independently without managerial intervention together with a German Team which was one of the most self-sufficient teams within the credit department.- Built a productive professional partnership with Sales which helped the faster order release and delivery; e.g. received sales forecasts to prepare the large orders to complete the credit assessments in advance, prior to order placements. Show less

- Entered complex speech recognition software orders for German, Austrian and Swiss B2B customers. - Solved license delivery failures, installation errors and software maintenance inquiries using Oracle and Navision.- Had continuous negotiations with the remotely located Sales Team to understand the real customer needs and in line with the conditions agreed and placed speech recognition software orders.- Efficiently speeded up the delivery time on blocked accounts liaising with the… Show more - Entered complex speech recognition software orders for German, Austrian and Swiss B2B customers. - Solved license delivery failures, installation errors and software maintenance inquiries using Oracle and Navision.- Had continuous negotiations with the remotely located Sales Team to understand the real customer needs and in line with the conditions agreed and placed speech recognition software orders.- Efficiently speeded up the delivery time on blocked accounts liaising with the internal Credit Team sending them the Proof-of-payment.- Achieved a smoother business relationship with clients as replied proactively to customer inquiries in a detailed and timely manner. Show less

- Systemically built a candidate database of managerial professionals from scratch via independently coordinated market research projects and via cold calls on national & cross-border level, especially in the engineering and machinery sector.- Led interviews with the candidates found that resulted numerous leader placements.- Engaged the potential candidates and led personal interviews with them, so that my manager could present them to our Clients. - Extended the research projects… Show more - Systemically built a candidate database of managerial professionals from scratch via independently coordinated market research projects and via cold calls on national & cross-border level, especially in the engineering and machinery sector.- Led interviews with the candidates found that resulted numerous leader placements.- Engaged the potential candidates and led personal interviews with them, so that my manager could present them to our Clients. - Extended the research projects abroad in order to get the chance to introduce foreign candidates to the client for further consideration. Show less