Achievements:• Implemented process efficiencies in the deployment phase, leading to the effective management of workforce allocation for more than 600 contracts throughout the UAE.• Optimized the workforce by 15% without compromising quality.Key Result Areas:• Led initiatives to augment resource capacity in facility management services for businesses.• Spearheaded the implementation of a centralized process hub, resulting in streamlined and rationalized business processes.• Successfully conducted control self-assessments, increasing efficiency and improving control implementation.• Designed and implemented quality policies and business processes, fostering a culture of continuous improvement and excellence.• Significantly reduced risk footprint through innovative process design and implementation.• Established and managed project management office processes, supporting effective decision-making and timely project delivery.• Provided crucial support in project implementation, collaborating with project owners to achieve successful outcomes.• Spearheaded the optimization of the bidding process and seamless mobilization of new contracts, enhancing overall project efficiency.• Implemented a robust authentication system to monitor workers' movements across various projects, driving cost optimization and process efficiency across functions.• Orchestrated the seamless integration of the Time and Attendance project for blue-collar workers, ensuring streamlined project timelines and maximizing overall operational efficiency.

Achievements:• Increased sales by 20% in the Abu Dhabi and Al Ain districts by implementing process reengineering and training.• Conducted bi-annual peer audits, identified business solutions, and increased efficiency by 90% across five branches.Key Result Areas:•Led operations for RAK Bank branches in Abu Dhabi and Al Ain as a vital member of the branch leadership team.•Implemented strategies to improve productivity and efficiency in back-office and branch support, resulting in increased profitability.•Managed day-to-day branch operational functions related to areas of Cash, GL, Suspense Accounts, Term Deposits, ATM, Security Stationary, General Services, Communications, Security, Financial & Trade services.•Monitored KYC documentations for transactions, including account opening, transactions in Dormant, Inactive, and Unclaimed accounts.•Handled credit card operations, including credit card applications, credit limit reviews, and addressing customer inquiries and disputes.•Managed the processing and approval of personal loans, ensuring adherence to loan policies and regulatory requirements.•Collaborated with the credit department to assess creditworthiness and mitigate risk associated with credit cards and personal loans.•Provided guidance and training to branch staff on credit card and personal loan processes and procedures.•Monitored delinquency rates and implemented collection strategies to minimize loan defaults and mitigate risk.•Oversaw branch cash flow of up to AED 10 million and assisted with currency shipment preparation and maintaining a strong internal operational control rating.•Acted as an operations champion for the Abu Dhabi team, sharing best practices and providing assistance in managing operations for audits and risk management.•Conducted quarterly audits of 7 branches as an Auditor for the Abu Dhabi Region.•Conducted interviews, screenings, and aptitude tests to identify top candidates to fill job orders.

Achievements:• Trained all Abu Dhabi and Al Ain branch staff on Finacle Core Banking System.• Awarded 'Best Trainer' for successfully coaching and upskilling new and existing Teller employees.Key Result Areas:• Developed and delivered up-to-date training information for banking procedures and activities to enhance employee performance, boosting employee efficiency by 90%.• Gathered data about course success and participant experiences to help with future course planning.• Assessed skill gaps for employees in the branch operations department and developed training courses to meet identified needs.

• Performed customer transactions for money orders, cashier's checks, deposits and withdrawals.• Provided high-level customer service through a friendly approach, strong professionalism and timely assistance with customer transactions.• Processed quarterly vault and ATM audits with zero error rate.

• Handling of multiple cash transactions with direct client interface for both receipts and payments in Indian Rupees and major foreign currencies like U S Dollar, Great Britain Pounds and Euros. • Responsible for issuance of Demand Drafts for local and outstation locations. • Value-selling of bank products and services, which include Insurance and Mutual funds.• Compliance co-ordination of cash deposits as per Indian income tax guidelines. • Coordinated handling of outward remittances which include Salary Transfer, Electronic Funds Transfer and Real Time Gross Settlements. • Completed training in Compliance and Anti-money laundering skills thus reporting of Large Value Transactions over Rs 1.0 million as per Reserve Bank of India guidelines. • Successfully executed an organization-wide key component - ‘Know Your Customer’ Project for gaining and updating client information pertaining to Van Gogh Preferred Banking.• Trained and worked on ATM replenishment and reconciliation for entire India region.

• Accountable for purchase and sale of major foreign currencies like US Dollars, Great Britain Pounds, Euros and 35 other different currencies. • Handled customer queries of different nationalities related to exchange rates and issuance of travelers’ cheque.

Successfully investigated and resolved credit chargeback issues for small business clients based in the US.

• Gained valuable exposure dealing with the shareholder response team on the Sydney Stock Exchange, while concurrently pursuing my Masters education.

• Responsible for handling enquires and identifying appropriate solutions related to Private Label Credit Cards and Sales Finance. Working collaboratively with other departments to provide highest level of customer satisfaction.• Demonstrated strength in understanding and resolving customer service issues by using exceptional verbal communication skills, empathy negotiation and sensitivity to other cultures and perspectives. • Drove quality customer service with a balanced understanding of the financial imperatives focusing on finding alternative possible solutions and achieving the ultimate goal of First Time Resolution.• Completed training in leadership skills – “Developing Self Excellence” and demonstrated leadership skills by managing a team focusing on improving quality of customer service.• Completed a training in effective communication skills• Awarded “Customer Services Star Award” for exemplary performance and demonstration of GE values which includes showing high level of integrity and customer centricity at workplace.• Proficient in exceeding customer’s expectations in the consumer finance industry and was rated “A” player.