Mudassar Butt Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Riyadh, Saudi Arabia

* ITIL Policues & Procedures* SACS-002 Third Party Cybersecurity Standard* ISO 27001* Personal Data Protection Law Saudia Arabia

Jeddah, Makkah, Saudi Arabia

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

• Serving as a key enabler to achieve business transformation agenda, leveraging technology to support PepsiCo which is an Emerging Market in the MEA-Pakistan region.• Manage IT Infrastructure Delivery services cutting across multiple technology platforms.• Lead Technology Lifecycle Management program and improve Asset Currency. • Ensuring change management and Technology compliance/governance procedures are followed by technical and business colleagues.• Accountable for the 24x7 Infrastructure, Operations, and End User Services. Ensuring business continuity through innovation, accepting business-critical challenging situations. • Budgeting, Planning, and Demand Management. Vendor Management across Network, Compute, and multiple technology domains.• Lead Cloud Migrations of critical workloads to Azure and perform cloud assessments. • Represent the market on Global platforms & Stakeholders.• Deliver productivity while maintaining a resilient & always available IT infrastructure.• Deliver IT agility by leveraging the adoption of automation and cloud.• Leading Team performance reviews in the region and to the local leadership team. Drive continuous service improvements and ideas for the business/customers.• Responsible for reviewing the existing internal business systems/processes and proposing & managing improvements to align with PepsiCo’s Policies and procedures to strengthen the journey.• Leading 24x7 support staff and Project management team for flawless End-to-end delivery of Global and local Technology solutions deployment via using Agile methodologies in the Pakistan market. Also creating and implementing change management strategies and plans to drive faster employee adoption and usage.

Lahore, Punjab, Pakistan

Responsibilities• Ensures Service Delivery and Service Support processes are implemented correctly for a specific ITIL discipline(s) • Managing SM KPIs monitoring system to ensure and evaluate process efficiencies & effectiveness for continuous improvement for a specific ITIL discipline(s) • Maintains, and communicates roadmaps, design patterns, artifacts, and high level designs for all aspects of sector Service Delivery and Service Support processes aligned to the approved architectural framework for a specific ITIL discipline(s) • Develops and publishes operational support processes, controls and reporting • Monitors adherence to service level targets • Participates in Process Action Team for Service Management for ITIL discipline • Ensures availability of service management tools.• Builds a deep understanding of business IT operational requirements and builds relationships with production support teams to meet their needs • Manages infrastructure assets and maintains related inventory• Participates in resource planning• Assists in building the roadmap to plan the sunset of legacy monitoring systems and migrate monitored components to the new enterprise solution• Monitors infrastructure performance and proactively ensures optimal availability• Proactively manages team deliverables through project plan reviews, recommended adjustments, oversight and enforcement of Project Lifecycle Methodology (PLM) and other BIS processes• Leads incident, risk, vendor and problem management to ensure SLAs consistently met.

Lahore, Punjab, Pakistan

Responsibilities• Developing and maintaining the infrastructure and IT systems.• Procurement of IT hardware, software and maintenance products & services.• Planning each stages of an IT project in detail, and investigating how it can affect a business. • Effectively planning and executing all IT related projects • Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.• Constantly reviewing processes and identifying way to improve efficiency & service, and proactively managing all areas of Service Management.• Advanced analytical, troubleshooting, and problem solving skills• Software and Hardware support of data center equipment at all the locations • Responsible of keeping information system security rating to above 80% all the time with in the West Asia Business unit.• Support and manage ISDN/IP based video conference system.• Local Area Network/Wide Area Network support and monitoring.• Monitor the operations of information technology systems and develops improvements.• Analyze information needs, and specifies technology to meet those needs.• Client/Server installation of Business Application “Hyperion” and Maintenance

Lahore, Punjab, Pakistan

Responsibilities• Software and Hardware support of data center equipment at all the locations Pakistan, Iran and Kazakhstan. • Deployed Norton antivirus corporate edition on windows based network• Planning and implementation of security on network, server and desktop applications and hardware equipment.• Responsible of keeping information system security rating to above 80% all the time with in the West Asia Business unit.• Support and manage ISDN/IP based video conference system.• Local Area Network/Wide Area Network support and monitoring.• Monitor the operations of information technology systems and develops improvements.• Analyze information needs, and specifies technology to meet those needs.• Client/Server installation of Business Application “Hyperion” and Maintenance

Lahore, Punjab, Pakistan

Responsibilities• To ensure that computers systems and other IT equipment’s are working optimally and successfully• To ensure the safety and integrity of the company systems and data• Attending weekly/fortnightly IT Team meetings.• Maintaining an Asset Database and track changes • 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as BlackBerrys, Laptops, PCs and Printers • Escalate unresolved calls to the infrastructure support team • Preparing KPIs and manage the follow-ups of all open issues identified in KPIs.• To maintain a high degree of customer service for all support queries and adherence to all service management principles • Blackberry account Enterprise Activation and provision • Assisting IT Team with the implementation and support of new projects• Demonstrating an approach of reliability and ownership to instill confidence in business users

Masters In Computer Sciences, Computer/Information Technology Administration And Management

Bachelor Of Computer Science, Information Technology