Mudassar Farhan, Mba, Pmp Email and Phone Number

Build & operate world leading networksFalcon Deployment & EnablementCustomer Network Planning

• Drive project planning, decisions, risk management by using project management expertise• Work with cross-functional teams on a daily basis to prioritize work and deliver on project deliverables in line with client expectations• Be the trusted client advisor and point of contact through the lifecycle of the project• Plan, execute, control and monitor projects from launch to implementation on time• Evaluate and monitor project schedules and manage priorities• Coordinate all deliverables to meet business objectives and priorities in accordance with established agreements and schedules• Manage the various problems or opportunities that may arise during the implementation of the project. Find solutions to overcome these issues• Accomplishes the following duties independently: Manage all aspects of the project over the entire life (initiate, plan,execute, control, close)• Define project scope and objectives, secure appropriate resources, develop schedules to ensure timely completionof project• Ensure control of project: dealing with conflicting priorities, issues, risks, dependencies and change• Manage project financials• Ensure deliverables adhere to quality standards• Communicate project details effectively

Own the overall Customer relationship; ensure customer satisfaction, retention and implement an actionable Customer Success Plan tailored to helping our clients achieve their business goal.Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goalsEstablish a trusted advisor relationship with our customers to drive strategic value.Build, maintain, and leverage appropriate relationships within each Customer in order to influence adoption and create strong support for new opportunities.Manage customer escalations; build/maintain a rapid channel of communication to customersUp-sell and uncover new revenue opportunities through partnership with Sales.Proactively engaging clients on renewal opportunities and the value of working with TELUS, resulting in decreased churn and revenue erosion.Facilitating and conducting complex negotiations for the evolution of existing services.

Participate in exclusive research regarding EQ Bank and its products, and upcoming banking trends.Introduction of new features we decide to build, and where we focus on doing better.

Meet budgetary objectives and make adjustments to project constraints based on financial analysis.Plan and implement projects. Help define project scope, goals and deliverable.Implement and manage change when necessary to meet project outputs.Responsible for evaluating the feasibility of the project by drawing upon their considerable technical, business and institutional knowledge and the project objective/benefit to be realized.Identifies and proactively manages risks and issueManage project plans: tracking, monitoring, and communicating project progress, requirements, quality measures, controlling of scope, and change control processes

Delivery of strategic projects and programs that have a direct impact on supporting efficiency & effectiveness objectives.Establish and build strong relationships with other teams within the value chain; leverage those relationships tom influence other teams as needed.Escalate as required when standard processes are not effective.Collaborate with the entire Indirect Channel team to identify opportunities to further improve the efficiency and effectiveness of channel

• Seek business requirements and transfer into technical solutions with coordination of various IS teams.• Develop business road maps for various business units.• Evolved infrastructure to support business strategic direction.• Created documentation for support and auditing purpose.• Controlled operational and project cost.• Streamlined operational work flow and seek management consent.• Lead multiple projects from the initial phase of requirements gathering, cost analysis, people estimation, scheduling, user acceptance and sign offs.• Provide input to provide standard operating procedures.• Work closely with various vendors to identify improvement opportunities.• Handle critical and complex customer interactions/escalations.• Control and direct team members to ensure highest quality customer experience.• Proactively provide coaching and developmental opportunities that continuously build and expand both individual and team capabilities. Quality Control. Maintain high level of Customer Services.