Industry Niche: VoIP, Telecom, SIP, Telecom Carriers (Telcos) > Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.> Apply significant knowledge of industry trends and developments to improve service to clients.> Reviews work of the development team.> Recognition of system deficiencies, and implements towards effective defect free solutions.> Technical Effort Management> Create and execute development plans and revisions as appropriate to meet changing needs and requirements.> Update the senior management /stakeholder of the status of development effort and serving as a liaison between development staff and senior management.> Ensure that the technical teams are contributing to the code library. > Own the development lifecycle and responsibility for managing technical risks throughout the project. > Communicates and enforces coding standards > Mentor junior team members.> Manage technical resources within budget and project schedule.> Communicate effectively with clients to identify needs and evaluate alternative technical solutions. > Measure the project performance by using appropriate systems or tools and techniques.> Help to build a knowledge base of each client's business, systems and objectives.> Manage Domains and employee workspace activities.> Encourage team building, interaction and motivation through activities that bring employees together to foster a friendly and human centric environment.> Gained familiarity with Jira, particularly in using the Kanban view for managing project workflows.> Worked closely with software engineers to translate project requirements into technical specifications and deliverables.

> Developed and implemented performance standards and procedural changes to drive productivity and quality.> Managed and evaluated workflow and productivity, making changes where necessary.> Maintained extremely well organized records and handled all HR matters with confidentiality and the application of company standards.> Effectively helped to managed Human Resources concerns and department workflow.> Led recruitment efforts and training of new employees.> Successfully handled visual merchandising, and worked to promote company vision.>Answered all customer queries with friendliness and expertise.>Encouraged employees to do their best.>Developed new corrections and improvements.>Developed and implemented requirements for new and existing applications.>Effectively monitored competition and appropriately adjusted costs based on supply and demand.>Monitored supply inventory and ordered more tools and products when necessary.>Reviewed and maintained all vendor contracts, office equipment, online software, and supply inventory.>Remained positive and hopeful even in stressful situations.

The project was a Telecom system which involved SIP, billing, IVR, campaigns, advertisements / surveys, FAS, Kibana, and much more.• Developed and implemented QA/QC procedures and standards.• Oversaw the testing of products / services.• Created and executed Test Scenarios and Test Cases.• Conduct manual (high) and automated (low) testing.• Analyzed test results and identify areas for improvement.• Develop and implement corrective actions.• Communicate with stakeholders about quality issues.• Work with development teams to fix defects.• Ensure that all products and services meet or exceed customer expectations.• Establish and maintain relationships with customers and developers.#RegressionTesting #ExploratoryTesting #SystemLevelTesting #ComponentLevelTesting #LoadTesting #POSTMANAPITesting #FunctionalTesting

This job involved working with executives on their products.

● Contractual Employee, would work ON/OFF when Campaigns came in. ● Lead and conducted in depth analysis of business performance versus business goals.● Developed unique content for a variety of clients sites to improve presence and brand awareness.● Collaborated with marketing professionals and creative directors to ensure the brand and mission of the company was honored.● Effectively communicated the mission of our brand.● Adapted communication styles to the project goals and audience.● Constantly searched for new opportunities to engage new audiences.● Brought forth excellent written and verbal communication skills.● Worked well independently and also with others.● Settled any customer disputes in a professional and pleasant manner.● Helped to increase customer return rates by providing excellent customer service at all times.● Maintained up-to-date knowledge of all retail promotions.● Brought forth excellent customer service skills and a commitment to customer satisfaction.● Trained multiple teams about the product and how to market.● Worked to support sales teams and rise against competition.● Remained positive and hopeful even in stressful situations.

At Ovex Technologies I kick started my first job as a Sales Representative which was very target oriented and required skills of a patient but enthusiastic seller. I learnt the art behind it And through my innovative ideas, hard work and consistent success results I was selected to become a team leader and direct other individuals towards the same. Which was another task done successfully.Key Responsibilities:• Making outbound calls, Up-selling and cross-selling and meeting the sales targets• Managing, training, leading a team to achieve sales.• Using knowledge base/training material to resolve customers concerns• Retention Department (Retaining lost Sales/customers)

I did an intern-ship program with Genex Business Solution. Where my tasks were proposal writing, documentation and was also introduced to various other jobs such as the understanding of website designing, web-programming.