Mudassar Nazar Email & Phone Number

Islamabad, Pk

Group Head Office, Ufone Tower, Islamabad

A results-oriented strategic leader with a proven record of driving operational excellence across centralized administration and large-scale OPEX/CAPEX management, process optimization and cost efficiency. Skilled in fostering cross-functional collaboration and forging strategic partnerships with stakeholders, consistently delivering measurable cost reductions and enhanced operational performance.• Financial Management (OPEX/CAPEX & Projects) and Business Planning: Directed the comprehensive management of PTCL Group's administrative OPEX/CAPEX budgets & Projects, ensuring the alignment of financial strategies with the company’s overarching goals. This involved spearheading the consolidation, analysis, and execution of business plans, leading to enhanced financial control and cost-saving initiatives.• Procurement Optimization: Led the optimization of PTCL Group Admin procurement, including RFPs/RFQs, and negotiated contracts to secure favorable terms, accelerated procurement turnaround times and cost efficiency.• Vendor & Tenant Management: Managed and nurtured long-term relationships with vendors and tenants, ensuring seamless service delivery and operational reliability to ensure continuity reliability and cost efficiencies.• Holistic Administrative Operations and Expense Management: Oversaw and optimized all administrative operations and expenses, managing payments via the SAP Integrated Portal. Handled a comprehensive range of operational expenses including fuel, rents, utilities, taxes, postage, janitorial services, office supplies, R&M offices, vehicles, M&E, furniture etc. events, training, and travel logistics. Consistently drove efficiency and cost reductions across various expense categories.• Facility Management: Implemented strategic initiatives to optimize the use of resources, ensuring workplace safety and improving conditions across all facilities. Managed maintenance of buildings, DGs, ACs & HVAC systems, ensuring compliance with HSE standards.

Islāmābād, Pakistan

Expertly managed the company's travel budget and nationwide vendor payments, ensuring strict adherence to policies and precise processing. Spearheaded the administration of domestic and international business travel, accommodation, events and seamless coordination with stakeholders for training, seminars, and ceremonies. Drove process optimization by identifying cost-saving opportunities and securing strategic vendor partnerships, significantly enhancing operational efficiency and reducing expenses.• Strategic Budget & Financial Planning: Led the development of the company-wide travel budget, collaborating with department heads to align submissions. Provided variance analysis and presentations to senior management, identifying budget deviations and cost-saving strategies.• Travel Logistics & Events: Directed logistics & Management for corporate events, seminars, and ceremonies, ensuring seamless execution of domestic and international trips for executive teams, Sales, HR & Marketing team events and Ceremonies. Partnered with vendors to secure cost-effective travel, lodging, and visa services, ensuring efficient service delivery.• Vendor & Invoice Management: Oversaw end-to-end processing of vendor invoices for air travel, lodging, events, and meetings, ensuring compliance and timely payment.• Vendor Management: Maintained a comprehensive vendor database, overseeing sourcing, contract negotiations, and compliance documentation for travel, accommodation, event planning, and visa services. Ensured timely payments and upheld internal control standards.• Systems & Policy Leadership: As the SAP Travel Management system administrator, implemented core business systems that drove significant reductions in travel-related costs and administrative overhead.• Compliance & Risk Mitigation: Developed and maintained policies and procedures to safeguard employee travel, ensuring adherence to organizational standards for risk management and safety protocols

Islamabad

• Proficiently compiled, analyzed, and streamlined departmental reports to ensure operational efficiency and strict adherence to SLAs. Produced critical Management Information System (MIS) reports that provided key operational insights, empowering management with data-driven decision-making capabilities.• Bank Reconciliation & Compliance: Led bank reconciliation processes and managed internal bookings for regional offices using FMS (Franchise Management System) & SAP, ensuring accurate financial reporting and compliance. Conducted comprehensive audits of service centers and cash counters, performing detailed physical inventory checks and system audits to ensure policy adherence and identify improvement areas.• System Integration & Data Integrity: Played a pivotal role in integrating the Franchise Management System with SAP and CAREs, enhancing data flow and process alignment across systems. Ensured rigorous control measures for maintaining payment accuracy and effective distribution of top-up cards, scratch cards, and SIM inventory to franchises.• CSCs Operations & Staff Coordination: Managed time extensions for Customer Service Centers (CSCs) while coordinating with management. CSCs staff training, development, leave management, and duty rosters, ensuring smooth operational continuity and resource allocation.

Islamabad

• Proactively analyzed customer feedback to identify key improvement areas and presented actionable insights that significantly boosted customer satisfaction and retention rates. Utilized advanced analytical skills to guide strategic management decisions through comprehensive industry and competitor analysis, uncovering trends in subscriber behavior and product performance, ultimately delivering impactful business initiatives.• Customer Feedback & Strategic Improvements: Analyzed customer feedback to uncover improvement areas, providing actionable recommendations that directly increased customer satisfaction and loyalty metrics. Leveraged insights to shape retention strategies, contributing to a measurable impact on loyalty initiatives.• Data Analytics & Reporting: Demonstrated strong fact-finding and analytical abilities by extracting, compiling, and analyzing key data. Provided organized and timely reports that informed business strategies and facilitated decision-making at the management level.• Industry & Market Analysis: Conducted ongoing industry and competitor analysis to stay updated on innovations and technological trends within the global cellular industry, ensuring competitive positioning.• Subscriber Behavior & Product Performance: Monitored subscriber behaviors, product performance, and market trends, offering strategic insights that shaped decision-making processes and product development initiatives.

Mba

B.Sc