Mudasser I. Email & Phone Number

Riyadh, Saudi Arabia

Confidential

 Responsible to evaluate the performance and the stability of Cisco Voice and Unified Communications infrastructure for the client.  Configuring, integrating and Operating the Cisco WebEx for virtualized meeting experience  Monitor the meetings and video calls to assess the capacity of the system and take proactive actions whenever required Prepare the SOPs and documentations for the system and end Users for achieve the maximum service quality.  Create the periodic reports for the systems, preparing and maintaining the documentation for Unified Communications infrastructure.  Testing the new technology and POC of new solutions to assess the quality and usability for client to maximize the user experience.  Responsible for solving issues raised by users for Voice and Video network in the SLA agreed with the client.

Bupa Arabia Head Office

- Managing Cisco Finesse and Contact Center users - Configuring and troubleshooting of Unified Communication Manager (UCM) - Configuring and troubleshooting of Cisco Unity Connection (CUC) Voicemail.- Configuring and troubleshooting of IM & Presence for Jabber- Managing and Upgrading ESXi (5-6.7) - Maintenance and Upgrade Cisco IMC- Configuring and troubleshooting of Expressway for B2B calls and Cisco Jabber MRA- Configuration of Cisco CMS media resources- Configuration of Cisco Gateways, SIP Trunks, - Configuration and troubleshooting of multi-site call processing- Managing the multiple Billing & Recording Servers and integrations, - Generating the bill reports, CDR traces

King Abdullah Petroleum Studies And Research Center (Kapsarc)

o Configuring and troubleshooting of Unified Communication Manager (UCM) o Configuring and troubleshooting of Cisco Unity Connection (CUC), Call Handlers, Voicemail.o Configuring and troubleshooting of IM & Presence for Jabbero Configuring the Cisco PCD to update CUCM, IMP & CUC to the latest versions 12.5o Configuring and troubleshooting of Expressway for B2B calls and MRAo Configuration of Cisco MCUs o Configuring and troubleshooting of Cisco TMS and TMSXEo Configuration of Cisco Gateways, SIP Trunks, o Operations and troubleshooting of Cisco Digital Media Manager (DMM)o Implementation and configuration of FaxFinder v.34 (Fax to Email Server) o Installation and configuration of Informacast Paging Server o Managing the multiple Billing & Recording Servers and integrations, o Generating the bill reports, CDR traces,

Riyadh, Saudi Arabia

o Installations and configuration of Communication Manager (CUCM) & CUCMEo Cisco Devices BE6K, 69XX, 79XX, Switches SGXX, 2950, 2560o Installation of CME, 2921, 2951, UC500s BE6000o Designing the Network, configuring VLANs, Basic Routing, NAT.o Jabber Client configuration in CUCME and CUCM.o Configuration of SIP Trunks to SP, Route Plans, Dial Peers, Class of Restrictions, Partition & Calling Search Spaces, IP Telephony Features (Call Park, Call Pickup, Call Back, DND, FAC, Extension Mobility, Shared Line, Privacy, Barge In, Hunt Group, Paging, End user web access to manage phones, Speed Dials, BAT, Blocking Patterns. o IT Hardware and Software Support o Configuration and implementation of LAN and WAN

Jeddah, Saudi Arabia

o Installations and configuration of Communication Manager (CUCM) & CUCMEo Cisco Devices BE6K, 69XX, 79XX, Switches SGXX, 2950, 2560o Installation of CME, 2921, 2951, UC500s BE6000o Designing the Network, configuring VLANs, Basic Routing, NAT.o Jabber Client configuration in CUCME and CUCM.o Configuration of SIP Trunks to SP, Route Plans, Dial Peers, Class of Restrictions, Partition & Calling Search Spaces, IP Telephony Features (Call Park, Call Pickup, Call Back, DND, FAC, Extension Mobility, Shared Line, Privacy, Barge In, Hunt Group, Paging, End user web access to manage phones, Speed Dials, BAT, Blocking Patterns. o IT Hardware and Software Support o Configuration and implementation of LAN and WAN

Abu Dhabi, Uae

o IT Hardware and Software Supporto Performing daily operations for Panasonic PABX (phone registrations, CORs etc.)o Installations and configuration of Communication Manager (CUCM 9.x, 10.x) o Configuration of Route Plans, Dial Peers, Class of Restrictions, Partition & Calling Search Spaces, IP Telephony Features (Call Park, Call Pickup, Call Back, DND, FAC, Extension Mobility, Shared Line, Privacy, Barge In, Hunt Group, Paging, End user web access to manage phones, Speed Dials, Corporate and Personal phone directory, BAT, Blocking Patterns.o Configured H.323 gateways, Outbound dial peers and Incoming Dial Peers. o Managing Wireless Controllers and Cisco Switches o Structured cabling

o Installations and configuration of Communication Manager (CUC) o Centralized and decentralized call processing o Support and daily operations for Panasonic PABX Systemo Installation and configuration of Call Manager Express (CUCME)o Implementation and configuration of gateway and gatekeepers with E-Phones.o Installation and Configuration of UC500 series (UC540 & UC560)o Digit manipulation, Device pool configurationo Extension Mobility, Device Mobility.

o Installations and configuration of Communication Manager o Installation and configuration of Call Manager Express (CUCME)o Installation and configuration of Cisco Unity Connection. Configuration of Cisco IP phones and third party IP phones (SIP)o Implementation and configuration of gateway and gatekeepers with E-Phones.