I'm currently working as Manager Admin & Protocol at Trojans. My role involve; 1) Travel Management:- Arranging flights, accommodations, and ground transportation based on employees' travel itineraries and preferences, - Coordinating visa processing, travel insurance, and other necessary travel documentation. - Negotiating and maintaining relationships with travel agencies, airlines, hotels, and car rental companies to secure favorable rates and services.- Assisting & organizing company events, conferences, and off-site meetings, handling travel logistics for attendees. - Establishing and maintaining relationships with embassies, consulates, and relevant government authorities to stay updated on travel regulations and visa requirements. - Assisting employees in preparing and submitting visa applications, ensuring all required documents are complete and accurate.2) Executive Assistance:- Schedule and coordinate appointments, meetings, and events for the director.- Manage the director's calendar to optimize time and prioritize important activities.- Act as a primary point of contact for internal and external stakeholders.- Handle and screen phone calls, emails, and other communications on behalf of the director.- Draft and edit correspondence, reports, and presentations.- Coordinate travel arrangements, including flights, accommodation, and transportation.- Prepare travel itineraries and ensure all necessary arrangements are in place.- Organize and prepare materials for meetings, including agendas, presentations, and reports.- Attend meetings, take minutes, and follow up on action items.- Organize and maintain files, records, and documents in both physical and electronic formats.- Ensure confidentiality and security of sensitive information.- Manage the director's office space, ensuring it is organized and equipped with necessary supplies.- Provide any additional support necessary to enhance the director's efficiency and effectiveness.

As Manager HR Operations, I was responsible to- Collaborate with senior management to align HR operations with organizational objectives.- Develop and implement HR strategies that support the firm's growth and talent acquisition plans.- Streamline and enhance HR processes, from recruitment and onboarding to performance management and employee relations.- Implement best practices and continuous improvement initiatives for increased operational efficiency.- Lead recruitment efforts, working closely with hiring managers to identify staffing needs.- Oversee the onboarding process, ensuring a smooth transition for new hires into the consultancy's culture and operations.- Address employee queries and concerns, fostering a positive and inclusive work environment.- Implement employee engagement initiatives and programs to enhance workplace satisfaction.- Develop and manage performance appraisal systems, working with managers to ensure fair and constructive feedback.- Implement performance improvement plans and recognition programs to motivate and retain top talent.- Stay abreast of labor laws and regulations, ensuring the firm's HR practices comply with legal requirements.- Develop and update HR policies and procedures to reflect industry standards and organizational needs.- Identify training needs and coordinate professional development programs.- Implement initiatives that enhance employee skills, performance, and career growth.- Manage and administer employee benefits programs, ensuring competitive and attractive offerings.- Collaborate with external vendors to optimize benefits packages.- Facilitate organizational change initiatives by providing HR expertise and support.- Ensure effective communication and manage employee concerns during periods of transition.

As Assistant Program Manager, I- Assisted in the planning, coordination, and execution of consultancy programs, ensuring alignment with client objectives and project timelines.- Acted as a liaison between clients and internal teams, addressing client inquiries, providing updates, and ensuring a high level of client satisfaction.- Supported the development of strong, long-lasting client relationships through effective communication and responsiveness.- Oversaw logistical aspects of programs, including scheduling, resource allocation, and coordination of deliverables, ensuring seamless execution from inception to completion.- Managed program documentation, maintaining organized records for future reference.- Prepared regular reports on program progress, milestones, and key performance indicators, facilitating data-driven decision-making.- Conducted analysis to identify areas for improvement and contributed insights to enhance program effectiveness.-Worked closely with program managers, consultants, and other stakeholders to foster collaboration and synergy among team members.- Facilitated effective communication channels to ensure everyone was well-informed and aligned with program objectives.- Ensured compliance with organizational policies and industry regulations in all program-related activities.- Maintained accurate and up-to-date documentation to support internal and external audit requirements.

My role as Executive Assistant was to:- Organize and manage the CEO's calendar, including scheduling meetings, appointments, and travel arrangements.- Prioritize and coordinate commitments to optimize the CEO's time.- Act as the primary point of contact for internal and external stakeholders, managing emails, calls, and correspondence.- Draft and edit communications on behalf of the CEO.- Coordinate complex travel logistics, including flights, accommodations, and ground transportation.- Prepare detailed itineraries for business trips and ensure all arrangements align with the CEO's preferences.- Prepare agendas, documents, and presentations for meetings attended or led by the CEO.- Attend meetings, take minutes, and follow up on action items to ensure efficient execution of decisions.- Organize and maintain files, records, and confidential information in both physical and digital formats.- Ensure the CEO's office adheres to data security and confidentiality standards.- Support and coordinate special projects and initiatives led by the CEO.- Collaborate with various departments and executives to facilitate communication and coordinate activities.- Plan and coordinate special events, conferences, or workshops that involve the CEO.- Manage/ Initiate Marketing Campaigns and ensure campaigns align with the CEO's strategic objectives.- Oversee the CEO's office space, ensuring it is organized and equipped with necessary supplies.- Handle administrative tasks to maintain an efficient and effective work environment.- Provide any additional support necessary to enhance the CEO's efficiency and effectiveness.- Anticipate and address the CEO's needs to ensure seamless workflow.

My role was to:- Provide general administrative support to ensure the smooth day-to-day operations of the office.- Manage phone calls, emails, and correspondence, serving as a primary point of contact for clients and internal team members.- Oversee office supplies, equipment, and facilities to maintain an organized and functional workspace.- Coordinate with vendors, contractors, and service providers to ensure the office's operational needs are met.- Assist in scheduling appointments, meetings, and consultations for consultants and clients.- Manage calendars to optimize time, avoid conflicts, and prioritize important engagements.- Support the planning and execution of consultancy programs, ensuring all logistical aspects are well-coordinated.- Assist in developing program timelines, milestones, and deliverables.- Act as a liaison between clients and consultants, handling inquiries and providing information as needed.- Ensure timely and accurate communication to maintain positive client relationships.- Maintain organized records of client engagements, program details, and internal processes.- Assist in preparing reports, presentations, and documentation for client meetings and internal reviews.- Arrange travel logistics for consultants, including flights, accommodations, and transportation.- Assist in planning and coordinating events, workshops, or seminars organized by the consultancy firm.- Undertake additional tasks and projects as assigned by senior management or consultants.

As a dedicated Business Development Executive at Standard Chartered Bank, I have played a pivotal role in driving strategic growth initiatives and fostering key client relationships. With a focus on the financial services sector, I have successfully identified and capitalized on business opportunities to enhance the bank's market presence.Key Achievements:- Spearheaded business development efforts, contributing to the bank's expansion into new markets and sectors.- Nurtured and maintained strong relationships with a diverse portfolio of clients, ensuring satisfaction and loyalty.- Consistently exceeded revenue targets through the implementation of innovative sales strategies and effective cross-selling of financial products.- Completed relevant certifications and training programs to enhance skills in areas such as risk management, compliance, and financial technology.- Actively engaged in ongoing learning initiatives, staying abreast of industry trends, regulatory changes, and emerging technologies.

I was a member of Zong Telecom's customer care team. I've learned a lot about customer relationship management, retail services, research and development, systems and processes, team management, time management, workforce planning & management, and outbound sales management over the course of my employment.

I've worked with InfoSpan's contact center in outbound sales department. Key responsibilities included new business development, team management, quality assurance, and lead generation.

I've worked with Ovex Technologies in Customer Care Department. Key responsibilities included customer relationship management, complaint resolutions, new product offerings, and follow up.