Mudassir Mukhtar Email & Phone Number

United States

• Continuously monitor the VMware SD-WAN (Velo-cloud) and Cisco Meraki infrastructures to detect and respond to network anomalies, issues, or outages.• Promptly respond to P1 Critical, P2 High severity network incidents, alarms, and alerts. Collaborate with cross-functional teams to diagnose and resolve network issues efficiently, minimizing downtime.• Guiding L1 team as a technical lead for gathering minimum data set MDS information. Engaging L2/L3 teams for further support till ticket… Show more • Continuously monitor the VMware SD-WAN (Velo-cloud) and Cisco Meraki infrastructures to detect and respond to network anomalies, issues, or outages.• Promptly respond to P1 Critical, P2 High severity network incidents, alarms, and alerts. Collaborate with cross-functional teams to diagnose and resolve network issues efficiently, minimizing downtime.• Guiding L1 team as a technical lead for gathering minimum data set MDS information. Engaging L2/L3 teams for further support till ticket closure. • Designing, Implementing and upgrading network for new/existing customers.• Apply deep technical knowledge in VMware SD-WAN (Velo-cloud) and Cisco Meraki technologies to troubleshoot and resolve complex network problems.• Daily SLA performance review for each customer and develop strategies for the improvements.• Analyze network performance data to identify root causes and implement corrective actions for both environments.• Develop and update standard operating procedures (SOPs) for common network tasks specific to each technology and maintain accurate documentation of network configurations.• Collaborate with VMware and Cisco, as well as other technology vendors, to address product-specific issues and stay up to date with software updates and patches.• Generate regular reports on network performance, incident trends, and capacity utilization for providing insights to management and stakeholders.• Daily/Weekly meeting with management for evaluating customer escalations and help in team building activities, conduct trainings, prepare team roster schedule and performance reviews. Show less

Saudi Arabia

• Utilize monitoring tools and techniques to proactively identify performance related issues within the Huawei Packet Core, VoLTE/IMS, and IoT networks.• Optimize the performance of Core network by fine-tuning network parameters.• Lead Huawei RISE project for 5G migration under Performance Scope by Defining and monitoring (KPIs) specific to 5G networks.• To ensure the network can handle current and future traffic demands, I was responsible for capacity planning by analyzing traffic… Show more • Utilize monitoring tools and techniques to proactively identify performance related issues within the Huawei Packet Core, VoLTE/IMS, and IoT networks.• Optimize the performance of Core network by fine-tuning network parameters.• Lead Huawei RISE project for 5G migration under Performance Scope by Defining and monitoring (KPIs) specific to 5G networks.• To ensure the network can handle current and future traffic demands, I was responsible for capacity planning by analyzing traffic trends & growth patterns.• I lead the troubleshooting efforts to diagnose and resolve problems promptly. This may involve collaboration with cross-functional teams and vendors.• I was a part of an emergency response team to act on critical network incidents and outages, ensuring minimal service disruption and rapid recovery.• Generate regular Key Performance Indicator (KPI) reports such as daily, weekly and monthly core reports, Incident reports, Ticket and SLA reports, Traffic reports, utilization reports and event-based reports to track and communicate network performance metrics to stakeholders. Use these reports to drive improvements and make informed decisions. • Maintain documentation of network configurations, procedures & troubleshooting guides. Provide training to internal teams on best practices and new technologies Show less

Saudi Arabia

• Network Performance monitoring and analysis of Ericsson Packet Core, Circuit Core and Intelligent Network. • CEM/SQM -Experienced in Customer Experience Management & Service Quality Management.• (Define KPI’s, Formulas and their SLAs) Ensuring SLA KPI’s and taking necessary measures to ensure that agreed indicators are not breached.• Perform Escalation and Notification to keep management and other business units informed during system outages until complete resolution of… Show more • Network Performance monitoring and analysis of Ericsson Packet Core, Circuit Core and Intelligent Network. • CEM/SQM -Experienced in Customer Experience Management & Service Quality Management.• (Define KPI’s, Formulas and their SLAs) Ensuring SLA KPI’s and taking necessary measures to ensure that agreed indicators are not breached.• Perform Escalation and Notification to keep management and other business units informed during system outages until complete resolution of service.• Define Processes for CM Approvals (Post Activity Analysis and their impact on Network) working closely with BackOffice, Support and Project teams for Network issues to carry out deep analysis to drilldown the main root cause for each issue.• (C-Suite level Management) Prepare C-Suite Level management reports concerning Network Performance on daily, weekly and monthly basis.• To support smooth and issue free special events through network optimization and traffic forecasting as acclaimed by ITU in 2019 2.5 million people visited for Hajj represents a major logistical challenge. • Technical support in STC Multi-Vendors (Ericsson/Nokia/Huawei) related network performance issues.• Part of special Team responsible for handling customer operation complaints and other issues from an End-to-End perspective. Show less

Lahore

▪ Provide 24/7 coordination, support, and execution of 1st Level proactive and reactive network performance monitoring activities to ensure that services provided to customers are continuously available by ensuring Service Level Agreement (SLA) performance levels.▪ Perform Escalation and Notification to keep management and other business units informed during system outages.▪ Generation of periodic / On-Demand Daily/Weekly Reports & KPI analysis & NOC reports for special event… Show more ▪ Provide 24/7 coordination, support, and execution of 1st Level proactive and reactive network performance monitoring activities to ensure that services provided to customers are continuously available by ensuring Service Level Agreement (SLA) performance levels.▪ Perform Escalation and Notification to keep management and other business units informed during system outages.▪ Generation of periodic / On-Demand Daily/Weekly Reports & KPI analysis & NOC reports for special event management.▪ Responsible for Performance management, fault management and account management of Ericsson CS nodes (MSC, MGW, UDC, HSS/HLR-FEs, SSR & STP), PS core nodes (SGSN & GGSN) and IN nodes (CCN, SDP, AIR, VS & IVR).▪ Manage Trouble Tickets and their follow-up by maintaining their SLAs.▪ Investigate, analyse and document technical issues, then provide recommendation to upper management.▪ Perform periodical network backups and health checks to determine network status Show less