Mudassir Shaikh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

- Suggested a brighter work environment, leading to increased alertness among colleagues.- Identified knowledge gap in Cisco Meraki configuration, proposed KT session with senior engineer, enhancing L1 team's troubleshooting and efficiency.- Implemented a Team communication strategy via Teams group, ensuring 24/7 access to critical updates for all L1 shifts, fostering improved knowledge sharing and potential efficiency gains.- Monitor the network events using the network monitoring and management tools - Correlate events to identify root cause.- Facilitate vendor coordination for circuit troubleshooting.- Facilitate requests for network changes for WAN circuits, on premise data centre network changes, routers, switches, VPN’s.- Support implementation and configuration of new network environments for TCE projects- Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate- Assist with procurement, tracking, and distribution of Network Hardware- Provide Network related reports as requested.- Interact with WAN vendors to ensure resolution of issues, SLA compliance, and maintenance.- Comply with all SLAs associated with the TCE Data Network

Mumbai, Maharashtra, India

Implemented Standard Access Control Lists (ACLs) on Cisco 9200 Access Switches for enhanced network security.Successfully executed a firmware upgrade from IOS 17.06.03 to 17.09.04a on the Cisco 9200 Access Switches, ensuring improved network performance and feature compatibility.Played a pivotal role in the development and implementation of Standard Operating Procedures (SOPs) that aligned seamlessly with company standards, ensuring the establishment of efficient and compliant operational processes.Actively participated in the creation of a comprehensive report for The National Cybersecurity Authority (NCA) and NIST (National Institute of Standards and Technology) audits, underscoring the organization's unwavering commitment to cybersecurity excellence and regulatory compliance.Demonstrated exceptional proficiency in utilizing Visio Professional to independently conceive and craft intricate 3D diagrams and precise 2D rack diagrams for all Data Centers within the company. These visual representations have significantly bolstered the clarity and efficiency of Data Center management.

Mumbai, Maharashtra, India

- Assisted in the Deployment and configuration of Palo Alto Networks firewalls, ensuring secure network connectivity across the enterprise network infrastructure.- Responsible for gathering customer requirements to develop a comprehensive network solution.- Operation and maintenance of the entire corporate network that accommodates 30,000 users.Enhancement and extension of the network.Integration of systems with the network.Participate in Network Projects which include network design, configuration, and Project delivery.The day-to-day management and support of network infrastructure.Ensure that network software is maintained and installed to the most relevant and up-to-date level.Ensure that network hardware is maintained and available to meet required service levels.Installation (rack mounting) & initial configuration of Cisco devices at TCS data center.Configuring & Trouble-shooting & initial configuration of Cisco devices of TCS data center.Troubleshooting Cisco IP Phones, Samsung CCTV cameras, Authorizing & controlling user’s wireless devices through Arista Wi-Fi manager.Technical Skills: Worked on Cisco 3650, Cisco 7821 IP Phones, and Samsung 6000 series CCTV cameras.Placed at TCS for Network operation of the entire corporate network that accommodates 30,000 users.Installation (rack mounting) & initial configuration of Cisco devices at TCS data center.Hands-on stacking up to 5 Cisco 3650 switches (stack-wise solution).Troubleshooting network issues of user end devices.

Mumbai, Maharashtra, India

Operation and maintenance of the entire corporate network that accommodates 30,000 users.Enhancement and extension of the network.Integration of systems with the network.Participate in Network Projects which include network design, configuration, and Project delivery.The day-to-day management and support of network infrastructure.Ensure that network software is maintained and installed to the most relevant and up-to-date level.Ensure that network hardware is maintained and available to meet required service levels.Installation (rack mounting) & initial configuration of Cisco devices at TCS data center.Configuring & Trouble-shooting & initial configuration of Cisco devices of TCS data center.Troubleshooting Cisco IP Phones, Samsung CCTV cameras, Authorizing & controlling user’s wireless devices through Arista Wi-Fi manager.Technical Skills: Worked on Cisco 3650, Cisco 7821 IP Phones, and Samsung 6000 series CCTV cameras.Placed at TCS for Network operation of the entire corporate network that accommodates 30,000 users.Installation (rack mounting) & initial configuration of Cisco devices at TCS data center.Hands-on stacking up to 5 Cisco 3650 switches (stack-wise solution).Troubleshooting network issues of user end devices.

Mumbai, Maharashtra, India

Maintaining Pan India LAN infrastructure at Client locations (Reliance Jio centers &Distribution Centers).Maintained Switches, VLAN & LAN configuration, and support.Taken care of the maintenance of the IP Addressing.Configuring VLANs, Trunk & Port security on Cisco Catalyst 2960-X switches.

Mumbai, Maharashtra, India

Maintaining & troubleshooting pan India APs, CPEs & RF radios (TP-Link, Ubiquiti, Cambium)of a Class-A ISP remotely.Configuring VLAN on a 24-Port TP-Link & 24- Port D-Link switch.Resolving STP issue on Cisco & TP-Link Switches.Coordinated with the field, network O&M team, and RFTR (customer care) to troubleshoot andresolve enterprise and retail customer issues.

Bachelor Of Commerce - Bcom, Business/Commerce, General, Cgpa 4.1

Higher Secondary Certificate, Business/Commerce, General

Secondary School Certificate