Mudathir Abdallah Email & Phone Number

Geneva, Switzerland

Geneva, Switzerland

Khartoum, Sudan

Represented web team at meetings with executives to discuss project goals and milestones.Monitored and updated back-end data by inter-communicating between web applications and restful APIs.Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.Developed web applications using.

Al Manshiya, Khartoum

Collaborated with developers and performance engineers to enhance support ability and identify performance bottlenecksDebugged and modified Talya Management System.Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.Configured hardware, devices and software to set up work stations for employees.Troubleshooting office.

The Hague, South Holland, Netherlands

Provided the first and second level support for computer-related incidents and problem resolution.Performed duties with a service desk team and report to the team leader by the end of the day if there is a need for escalation.Maintained and updated services requests using the help desk information system.Configured hardware, devices and software to set up.

The Hague Area, Netherlands

Performed software installations and maintained day-to-day systems operations.Administered inventory for Information Communication & Technology equipment.Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.Documented all transactions and support interactions in the system for future.

Nile Street, Khartoum, Sudan

Configured hardware, devices and software to set up work stations for employees.Worked closely via phone, email, and web teleconference to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Carried out printers configurations and LAN troubleshooting.