Muddasar Munir Email & Phone Number

Chicago, Il, Us

Dublin 2, Ie

Chicago, Illinois, Us

Boston, Massachusetts, Us

- Providing a high level of customer service while supporting end users in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, mobile and data devices, phone and voicemail systems, AV systems- Level 2-3 support and handling escalations from our Level 1 Team- Hiring and managing temps/contractors to help with IT projects and support- Conducting new hire orientation and training the office when new technology is implemented- Extensive experience managing and completing workspace technology build-outs, including conference rooms, open seating floor plans, executive offices, reception, lounge and recreational areas, digital signage, etc.- Making every effort to meet the needs of staff while ensuring all special requests for non-standardsoftware, hardware, etc. are approved by WWIT Service and the Security Team- Leading Project Management for our monitor refresh, Conference Room Upgrade, and AsureRoombooking System Projects- Supporting a variety of operating systems, software, email and internet protocols- Hardware and software asset tracking and inventory management- Vendor management: coordinating the repair and maintenance of office printers, AV system andcomputing equipment with outside vendors- Providing on-site technical support at special events, e.g., executive speeches, press conferences,offsite meetings at the local, regional and global level- Managing BCG technology in order to increase reliability, security, interoperability, effectiveness- Preparing and deploying laptops for staff, including configuration and imaging of laptops as well as data transfers in accordance to equipment life cycle- Documenting and updating technology related instructions/procedures/knowledge articles

Chicago, Illinois, Us

- Served as the first point of contact for phone, online, email, and walk-in technology supportrequests for faculty and staff at IIT's Main Campus- Level II triage, investigate and troubleshoot end user computer and technology issues- Fixed hardware and software problems on PCs/MACs/Mobile Devices and printers - Consultant for end user configuration and training associated with Google Apps forBusiness/Education- Documented resolution details as FAQs and How-Tos and ensure that issues are resolvedaccording to Service Level Agreements (SLAs)- Created Alumni accounts, processed employee terminations, and on boarded of new hires- Installed, licensed, and invoiced software, coordinated hardware rentals, advised purchase ofequipment, and managed FootPrints ticketing system- Aided in the development and training of Support Desk student workers

Paris, Fr

- Remote and on-site support for clients of IPSOS including Kraft, P&G, Reuters, and AP, as wellas at an executive level; assisting the CIO, President and over 55 SVPs throughout the world- Merged two separate sets of domain credentials and network access privileges following IPSOS’sacquisition of Synovate Technologies- Addressed emerging issues with lasting solutions and contextualized known-issues withdocumentation- Generated daily priority status updates to a team of support technicians, delegatingresponsibilities based on highest business impact- Successfully implemented unified security standards for over 500 onsite and 100 remote users’system configuration throughout 5 different countries- Worked closely with the CIO and President of IPSOS North America to improve quality ofexperience for local user’s hardware and software environment to exceed expectations- Collaborated with a team of network administrators disbursed across 4 different markets in thecontinental United States- Improved expectations of end users’ turn-around time for support by enacting a policy oftransparency, and increased communication of processes by generating support documents andshedding light on policies that were previously neglected- Bridged a transition to standard-build equipment following the merger to support Dell, Lenovo,HP, ASUS, Apple, Blackberry, Samsung and IBM branded equipment

Chicago, Illinois, Us

- Provided technical support for 10,000+ end users, including students, international students,faculty, staff, and alumni- Managed FootPrints ticketing system and educated patrons about Office of Technology Support(OTS) resource options and policies- Triaged multiline PBX phone system and offered remote assistance over the phone

Chicago, Illinois, Us

- Managed the timely and accurate circulation of library resources- Fulfilled requests for articles and loans- Scanned and e-mailed federal documents- Managed the Galvin Study Suite desk; coordinating room reservations

Chicago, Illinois, Us

- Created spreadsheets of various classes and textbooks available for students- Covered faculty positions and Reference Desk- Answered questions regarding library material and assisted in finding research material and references- Organized newspaper, books, journals, articles and magazines

Chicago, Illinois, Us

- Level 1 and 2 technical support for 9000 end users- Updated 6500 machines on a rotation basis, on the PC Refresh Team- Swapped computers and migrated data, serviced and repaired network printers- Fixed or wiped and recycled SFF/Minitowers/Laptops