Muddasir Khan Email & Phone Number

Currently working as Product Manager (Salesforce Platform) supporting Hertz Customer Care Teams and care agents across globe with process improvements and cost reduction initiatives. I utilize Service Cloud to identify care workflow to improve customer’s and agent experience. Responsible for gathering business requirements and write user stories to resolve various business problems that impact care. Experience working as a Project Manager, with vendors and teams in different time zones.

Mainly responsible for revenue performance & pricing strategies of multiple pools with annual revenues in excess of $100 million each year. Yielded business through busy and trough periods to optimize revenue. Identified any areas of opportunities, anomalies & patterns in markets and took appropriate actions. Created numerous new metrics & collaborated on numerous revenue improvement projects.

Mainly responsible for revenue performance & pricing strategies of multiple pools with annual revenues in excess of $50 million each year. Yielded business through busy and trough periods to optimize revenue. Identified any areas of opportunities, anomalies & patterns in markets and took appropriate actions.

Primarily responsible for driving growth of location with annual revenues exceeding $1million. Assisted with area sales and marketing operations to increase revenue and profits. Used Lean, Six Sigma methodologies & other methods to improve workplace productivity & minimize cost. Achieved highest Sale Revenue Per Day (SRPD) in whole Los Angeles area for three consecutive quarters among a group of 250+ employees

Master Of Science (Ms), Engineering/Industrial Management

Bachelor Of Engineering (Be), Electrical And Electronics Engineering