• Responsible for MCB Call Center Nice Call Recorder operations (installation, configuration, maintenance)• Manage MCB call retrieval requests from different vertical• Managing day-to-day operations and provides support to the HBL,Alfalah, silk bank,js global and meezan bank, Call center applications and recording solution.• Nice logger migration activity in HBL with Contact Center Up gradation• Technical support for Myna vise installation and configuration in Meezan bank• Installation, configuration and support for Myna vise IP phones in Bank Alflah• Installation, configuration and support for Myna vise IP phones in Burj Bank• Installation, configuration and support for Mira IV in Silk bank• Installation, configuration and support for Word safe in Sonery bank• Installation, configuration and support for Mira IV in K.A.S.B Security• Support for PBXs, general configuration and traffic routing concerns.

• Manage and maintain computer system and hardware support and MIS support.• Perform maintenance and sustainability to existing systems• Maintenance of email and network support • Front Office Interfaces and Data Provision / Delivery• Designed MIS systems that is easy for use, extract data, and generate reports • Troubleshoot errors or shortcomings in the functioning of the management information systems• Commitment to work 24/7 on call basis (on weekends and after COB) • Perform maintenance and sustainability to existing systems • Collaborate with the MIS group and contribute in making quality products • Conduct market research to incorporate the latest hardware and software components to enhance the operations • Liaised with the finance department and made certain the MIS department functions within the budget restrictions • Gathered latest information from each department and updated the information on the MIS systems • Extracted information on demand and presented data in statistics format on the consent of the chief analysts • Administering Network Workstations • Providing telephone and desktop support • Forecasting any needed technical improvements• Produced informative, well organized presentations to senior management