Desktop Support Engineer
Current- Responsible for MCB Call Center Nice Call Recorder operations (installation, configuration, maintenance)
- Manage MCB call retrieval requests from different vertical
- Managing day-to-day operations and provides support to the HBL,Alfalah, silk bank,js global and meezan bank, Call center applications and recording solution.
- Nice logger migration activity in HBL with Contact Center Up gradation
- Technical support for Myna vise installation and configuration in Meezan bank
- Installation, configuration and support for Myna vise IP phones in Bank Alflah