Performed Gap Analysis and analyzed the current and target system architectures and created gaps/differences document listing impacted audience and LOB's Created quotes on the Salesforce platform with CPQ software for client requirements.Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.Worked on SFDC Configuration & Setups for Profiles & Roles setup, Data Management, Collaboration, Access Management.Identifies and gathers requirements and… Show more Performed Gap Analysis and analyzed the current and target system architectures and created gaps/differences document listing impacted audience and LOB's Created quotes on the Salesforce platform with CPQ software for client requirements.Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.Worked on SFDC Configuration & Setups for Profiles & Roles setup, Data Management, Collaboration, Access Management.Identifies and gathers requirements and builds out solutions to address issues within Salesforce CPQ.Created and maintained Use Cases and Work Flows including Activity Diagrams and Sequence Diagrams using MS Visio Show less

Facilitated JAD sessions with end users, development and QA teams. Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO. Manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function.Provide SFDC solutions to meet client needs including design, configuration, and testing activities.Created Use Cases, Work Flows, and Screen Shots for the… Show more Facilitated JAD sessions with end users, development and QA teams. Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO. Manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function.Provide SFDC solutions to meet client needs including design, configuration, and testing activities.Created Use Cases, Work Flows, and Screen Shots for the Application. Developed Domains, and Analyzed object models, including business and solution views. Configured products, catalogs, bundles, bundles within bundles for all the products and services by using Salesforce CPQ Show less

Interact with business stakeholders from multiple departments including: Card Finance, Accounting, Third Party Investor Reporting and Capital Market and led meetings and interviews. Involved in enterprise Service Cloud implementation using SalesforceInterface with the Wholesale Commercial Loan and Mortgage user group to address issues.Gather and document business requirements and business process flow, following the existing template and specifying the objects, assumptions… Show more Interact with business stakeholders from multiple departments including: Card Finance, Accounting, Third Party Investor Reporting and Capital Market and led meetings and interviews. Involved in enterprise Service Cloud implementation using SalesforceInterface with the Wholesale Commercial Loan and Mortgage user group to address issues.Gather and document business requirements and business process flow, following the existing template and specifying the objects, assumptions, constrains, scope, features, data file load processes, and screen mockups etc. Review Commercial loan documentation to ensure enhancements are meeting the proper audit standards. Participated in the training sessions provided by the Salesforce team Show less