Associate Manager
Current- Supervise the Client Coordinator Team of 20 Associates in operations including but not limited to:
- Day-to-day supervision of individual team members
- Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
- Accountable for the activities and outcomes of the Client Coordinator Team, communicating issues to management and taking corrective action where appropriate.
- Develop, implement, monitor and manage performance metrics and take corrective action when appropriate.
- Coordinate and monitor progress to ensure achievement of time lines and goals.
May 2023 - Present
