Associate Manager
Current• Supervise the Client Coordinator Team of 20 Associates in operations including but not limited to:• Day-to-day supervision of individual team members• Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.• Accountable for the activities and outcomes of the Client Coordinator Team, communicating issues to management and taking corrective action where appropriate.• Develop, implement, monitor and manage performance metrics and take corrective action when appropriate.• Coordinate and monitor progress to ensure achievement of time lines and goals.• With managements input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.• Establish and monitor performance objectives for direct reports, communicating performance issues to management and taking corrective action where appropriate.• Provide Client Coordinator support in order to establish and maintain standards across client teams, as well as establish and maintain client specific services.• Instill a culture of continuous improvement, quality, productivity and profitability within the team.• Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.• Ensure all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same services failure(s) does not occur again.• Effective and timely adherence to management communications, meetings and procedures.
