• 12.3 years of experience in IT Services organization in Learning Delivery Operations, Pre-sales, Training & Development, Customer Relationships & Operations Management, Human Resource Management pertaining to IT/Education industry• Gained wide exposure in managing operations across south and west zones with over 1200+ customers across Karnataka, Kerala, Tamil Nadu, Andhra, Telangana, Goa, Maharashtra, Gujarat, Madhya Pradesh and Chhattisgarh • Successful in leading, mentoring a team of 150+ team members across 10 states from south and west zone• Practical knowledge of various products like Interactive Class Rooms, Mathlab Plus, ITW Plus, IT Productivity & Programming, English Lab, ERP solution Quick School and so on• Wide exposure on managing the online teaching products like School@Home, ICR@Home, Practice plus across the zones.• Skilled at deploying various methodologies to analyze processes, recommending modifications to minimize escalations, reduce rejection, and realize operational efficiencies• Business acumen with vast practical knowledge on cost saving; successfully controlled the travel cost of the people through innovative approaches such as remote installation, Group trainings, Online trainings etc• Technocrat with success in leading, motivating and mentoring cross-functional teams in multi-cultural and multi-facility environments in order to maximize levels of productivity; possess strong customer-centric approach• Efficient in mapping requirements of clients as well as different Service Providers, Managers, Vendors, Consultants, Contractors and other multiple stakeholders; effective in developing, transitioning and customizing processes in line with specified guidelines• Competent at conceptualizing, developing training & development initiatives for improved productivity, building capability and quality enhancement • Generating platforms to disseminate best practices such as instructor enabling and certification program, Leadership empowerment Programs, Institutional Maturity Framework, instructor engagement Network