Working for a Global Client (GE) for their Aero Services wherein my role is of Product Owner and Technical Integration SPOC with different Aero IT applications

Working with a Global Client GE (Employee Health and Safety Domain) on Computer Vision AI Technology which enhances the Employees Safety working on Supply Chain and Outage Sites by detecting the unsafe behaviorUse Cases : PPE Detection, Lifting Operations, Forklift Proximity, Forklift Speeding, Mobile Detection

Study the business trends and patterns to come to an understanding about different changes it needs and the improvements that are possible Driving and challenging business units on their assumptions of how they will successfully implement their plansAct like a liaison between the various business units of the company, technology teams or units and the support teamsPrepare weekly and monthly status/review decks (ppt.) and engage with client senior executives to share delivery statusEnsure that service levels are achieved in line with contracts and that customers' expectations are met orexceededManage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Provide information about incidents analysis and KPIs.Build services relationship with customers and conduct service reviews for key customers.Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.Understanding Customer pain points. Discuss with Group team to leverage internal and external solutions. Suggest viable solutions to address Customer pain points.

Responsible for understanding and analyzing of business’s strategic needs.Develops requirement specifications as per the levels of the standard templates and using the natural language.Work collaboratively with client in documenting the CBR (Client business requirements) and SOW (Statement ofwork).Measure monitor and work to drive down incident levels. This will relate to Product and Customer problems.Communicating the needs and their status to local Business/IT team on regular basis.Assist business team in conducting the User Acceptance Test.Assist project team in getting the required signoffs from client

Worked as Engineer with ZTE Telecom India Pvt Ltd. I was mainly responsible for Site installation,commissioning, Operations and Maintenance, BSC Configuration EngineerMaintenance of Infra and civil works of own build up sites of Cluster.Responsible for Site Creation for all the UP WEST BSC’s.Co-ordinates with DT Engineer to resolve GPRS issues.Responsible for CRF implementation for neighbor addition and deletion and cell utilization by adding TRX to therespective sites.Co-ordinates with the vendors for maintaining the quality of installationTo maintain all the CDMA- BSC and BTS sites fault free in all respects 24 hours a day.Perform the AT process of sites