• Resolved over 95% of customer inquiries (phone, fax, mail, e-mail) within 24 hours, leading to a 20% increase in customer satisfaction scores.• Initiated and managed dispute resolutions by preparing and submitting necessary backup documentation, resulting in the successful resolution of 98% of disputes without escalation.• Collaborated with cross-functional teams to address and escalate complex issues, achieving a 30% reduction in average resolution time.• Documented all… Show more • Resolved over 95% of customer inquiries (phone, fax, mail, e-mail) within 24 hours, leading to a 20% increase in customer satisfaction scores.• Initiated and managed dispute resolutions by preparing and submitting necessary backup documentation, resulting in the successful resolution of 98% of disputes without escalation.• Collaborated with cross-functional teams to address and escalate complex issues, achieving a 30% reduction in average resolution time.• Documented all actions and customer communications in the CU system, ensuring 100% accuracy and traceability for compliance audits.• Processed 50+ customer refunds per month, ensuring a 100% accuracy rate in refund transactions.• Coordinated account financial adjustments, including reviewing contract pricing, leases, and cylinder balances, resulting in the reconciliation of 100% of accounts within 30 days of discrepancies being identified.• Recommended the submission of delinquent customer accounts to external collections, reducing bad debt by 15% and improving cash flow by $200,000 annually.• Supported Territory Managers and other departments with customer care issues, contributing to a 25% improvement in overall service efficiency.• Processed 200+ customer payments, credits, and rebills monthly with a focus on financial compliance, leading to a 0% error rate in transactions and full adherence to auditing requirements.• Updated and maintained customer master file account information, ensuring 100% compliance with authorization limits and company policies. Show less

• Assessed customer needs and expertise by asking open-ended questions, resulting in a 25% increase in personalized customer interactions and project recommendations.• Managed multiple tasks simultaneously, including customer inquiries, inventory checks, and order processing, leading to a 20% improvement in overall service efficiency.• Explained features and benefits of merchandise, contributing to a 30% increase in product upsells and cross-sells.• Guided customers through… Show more • Assessed customer needs and expertise by asking open-ended questions, resulting in a 25% increase in personalized customer interactions and project recommendations.• Managed multiple tasks simultaneously, including customer inquiries, inventory checks, and order processing, leading to a 20% improvement in overall service efficiency.• Explained features and benefits of merchandise, contributing to a 30% increase in product upsells and cross-sells.• Guided customers through project steps and recommended necessary products, ensuring a 15% boost in project completion rates and customer satisfaction.• Maintained in-stock conditions and safety standards in assigned areas, achieving a 100% compliance rate in safety audits and inventory accuracy.• Performed heavy lifting, bending, kneeling, and standing for extended periods, enabling the effective organization of merchandise and safe operation of ladders.• Picked, organized, and verified orders for delivery or pick-up, reducing order errors by 10% and ensuring timely customer service.• Utilized computer terminals and Home Depot portable phones to check inventory, look up orders, and notify customers when products were ready for pick-up, leading to a 20% reduction in wait times.• Processed credit card sales efficiently, resulting in a 98% accuracy rate and a 10% increase in successful transactions.• Organized merchandise for customer pick-up, enhancing the overall customer experience and contributing to a 15% increase in repeat business. Show less

● Analyzed sales trends and customer feedback with a positive attitude to identify areas of improvement and recommend strategies for increasing sales targets through outreach efforts.● Played a Pivotal role in elevating the store’s performance to the top 10 in the GTA, contributing to a 40% increase in average weekly sales compared to the previous year by successfully adapting the MMS systems in daily tasks, understanding client priorities, and providing a forward-looking financial… Show more ● Analyzed sales trends and customer feedback with a positive attitude to identify areas of improvement and recommend strategies for increasing sales targets through outreach efforts.● Played a Pivotal role in elevating the store’s performance to the top 10 in the GTA, contributing to a 40% increase in average weekly sales compared to the previous year by successfully adapting the MMS systems in daily tasks, understanding client priorities, and providing a forward-looking financial plan.● Utilized sales techniques and strategies to build customer relationships and close sales with authenticity resulting in a 50% increase in sales as compared to previous years.● Displayed the products in a visually appealing way to enhance store visibility while maintaining utmost loss prevention standards by preventing shoplifting incidences.● Responded to more than 1000 inquiries by using my core skills, which include listening, empathizing, leveraging technology, and resolving conflicts taking a friendly, respectful, and professional manner.● Assisted the customer of the bell products in the demonstration and configuration of the product. Provided product training to customers, ensuring they had a comprehensive understanding of the features and capabilities of the product while building strong business relationships. Show less

● Strategically engaged clients by implementing a 100% compliance rate with Planograms, resulting in higher basket size as well as going the extra mile in flyer marketing, promotion, and stock rotation.● Nurtured Strong relationships with customers fostering repeat business and contributing to store business as well as administered administrative responsibilities and Exit strategy for expired products.● Passionately gathered Customer feedback and perspectives and effectively… Show more ● Strategically engaged clients by implementing a 100% compliance rate with Planograms, resulting in higher basket size as well as going the extra mile in flyer marketing, promotion, and stock rotation.● Nurtured Strong relationships with customers fostering repeat business and contributing to store business as well as administered administrative responsibilities and Exit strategy for expired products.● Passionately gathered Customer feedback and perspectives and effectively communicated them to product management. Advocated for customer needs or problems, influencing prioritizing of features Show less

• Greeted customers and provided them with a positive and welcoming experience. Listened attentively to their requirements and guided them in selecting appropriate internet plan,securities, and other wireless products based on their preferences, budget, and lifestyle. • Developed a strong understanding of the different internet plans and services available in the store. • Provided detailed product information, demonstrated features, and highlighted the advantages of specific products… Show more • Greeted customers and provided them with a positive and welcoming experience. Listened attentively to their requirements and guided them in selecting appropriate internet plan,securities, and other wireless products based on their preferences, budget, and lifestyle. • Developed a strong understanding of the different internet plans and services available in the store. • Provided detailed product information, demonstrated features, and highlighted the advantages of specific products to encourage purchases. • Ensured the store floor is well-maintained, organized, and visually appealing. Regularly restocked furniture items, arranged displays, and updated price tags to provide an attractive shopping environment. • Addressed customer inquiries, concerns, and complaints in a timely and professional manner. Assisted with aftersales support, such as coordinating deliveries, resolving product issues, and processing returns or exchanges. • Coordinated with the inventory team to ensure stock availability and provided accurate delivery estimates to customers. Show less

● Welcomed and delighted guests each morning as the first point of contact and individually managed the till with a daily volume of an average of $7000 in cash, and credit sales by handling close to 200 transactions daily by processing food orders facing the store with CRM guidelines, answering inquiries, and resolving any issues or concerns promptly and independently with little oversight.● Ensured adherence to Tim Hortons standards and guidelines for product preparation, following… Show more ● Welcomed and delighted guests each morning as the first point of contact and individually managed the till with a daily volume of an average of $7000 in cash, and credit sales by handling close to 200 transactions daily by processing food orders facing the store with CRM guidelines, answering inquiries, and resolving any issues or concerns promptly and independently with little oversight.● Ensured adherence to Tim Hortons standards and guidelines for product preparation, following equipment operating guidelines and maintaining a 100% authenticity rate with little oversight.● Maintained accurate cash drawer by conducting regular cash audits, reconciling discrepancies, prepared daily bank deposits, and maintained Excel spreadsheets to ensure accurate documentation.● Expertly Performed the duties of organizing the backroom for the Annual Inventory check . Show less