Mudit Dhebar Email & Phone Number

Melbourne, Victoria, Australia

Auckland, New Zealand

• To support Tātaki Auckland Unlimited by providing quality technology solutions and services, acting as a trusted advisor, and advocating best practice.
• Accountable for managing and delivering business systems support in accordance with Org service management principles and processes.
• Accountable for leading the identification, proposal, implementation and testing of business system changes, enhancements, and developments.
• Accountable for leading and ensuring the currency of our business systems including environments, to minimize support and security risks.

Auckland, New Zealand

• Responsibilities
• Answering helpdesk queries on service desk
• Configuring the Gallagher Command System for various internal and external locksfor the building management.
• Troubleshooting the access control system.
• L1 Helpdesk support for onsite contractors and outsourced technicians like Schindler,K2-Interier, Event Cinema, Argus NZ, Duffet doors & Grills
• Strong Customer Service for any patrons in the building

Ahmedabad Area, India

• Responsible for the product sales analysis and design for new clusters in Mahesana District, Gujarat.
• Managing the Client support as well as the Distribution management for various products of ITC Ltd.
• To manage all aspects of print advertising, video production, receipt and distribution ads.
• Daily Report and Analysis for Primary Product with IT Support.
• Designed and Developed the Database backup strategy for Ambica Tea Ltd with system support.
• Responsible for Level 1 support for Inventory Application

Ahmedabad Area, India

• Resolved Incidents and Problems associated with End User Computer Equipmentand Software, and provided support, advice, and assistance to Users.
• Provide onsite support to IBS sites in order to support Users with Level 1 operationaland technical support and to meet specified Service Levels.
• Perform proactive troubleshooting to effectively identify potential Incidentsor Problems, and attempt to eliminate them before they occur.
• Take ownership of user problems and be proactive when dealing with user issues.
• Provide monthly reporting on the installation of all approved software installed.
• Contribute to and comply with the IBS internal IT policy.

Ahmedabad Area, India

• IT helpdesk support across all the branches.
• Compliance with Underwriting & Claims guidelines
• Provided internal support for Win XP clients and L1 networking
• User management with relevant privileges
• Data quality check on I Track Module from the reports received daily
• User wise productivity, fair distribution [ MIS ]

Pune Area, India

• Attending to the Customers of TATA Teleservices Ltd by Providing L1 Non-Technical and Technical Solutions.
• Providing complete information to the Customers with the help of Oracle CRM.
• Level 1 support for Application troubleshoot across the users.
• Installation of new patches / software updating through remote / onsite.
• Analysis of Daily Performance with the help of CMS Software.
• Part of EXTRAEFFORT PROGRAMME for corporate communications and Facilitate client development through communications and soft - skills programme.