Head Complete Operation and Sales = Inbound ,Outbound sales , Chat, Email, Retail Store sales and B2B sales

Head Operations and Sales - Procurement, Inbound, Outbound, Exchange Program and B2B disposals

Head - Exchange Program, Procurement online and B2B Sales for 3 states ( Karnataka ,NCR, Rajasthan )

Head Operation and sales - Inbound, Outbound sales , Chat, Email, online Procurement and B2B Sales

Manged the complete Customer Experience Operations - Inbound,Outbound , Emails , Chat, social media , Quality and training team

-Managed the overall Customer Service Operations at the Contact Center (Vendor Management)-Monitor and Review Contact Center KPIs- Deep Dive Research and Close looping of issues in CEO Escalations team , inbound span of 75 -Achieve Sales/Customer experience goals by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.-Assist in recruitment and hiring of qualified applicants to meet the team's needs.

- Lead OJT team spam of 100 - Develop and implement an employee to operations standard -Assist in recruitment and hiring of qualified applicants to meet the team's needs.-Train, Guide, Motivate and Drive the Supervisory team in achieving the Program KPIs on a daily basis and conduct periodic reviews for performance improvement and outlier management.-Prioritized and assigned work to associates and initiated corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements and break management. -Part of the core team of Operations which got audited and certified to the latest COPC® - 2000 CSP Standard Version 4.1-Regularly supervised, co-ordinated and monitored activities of associates through floor walks to ensure prompt, courteous and accurate response to customers