Assurance Agency was acquired by Marsh McLennan Agency on April 1, 2020.

• Manage 9 direct reports and a book of business over $1M • Train, mentor and serve as a resource to other Account Managers and to Client Support Representatives (CSRs) - including checking work for accuracy, providing feedback for growth and tips for productivity• Conduct monthly huddles and trainings with my direct reports so that they feel comfortable with our processes and procedures, while providing an open forum for any questions or concerns• Enhanced interview questions, that HR adopted, to be able to better pinpoint candidates with personality traits and work ethics that have proven to be successful in the CSR role• Identify inefficiencies/challenges amongst teams and work with them to create a stronger team dynamic• Guide CSRs to create measurable goals that align with their career paths and areas in need of improvement• Appreciate and motivate team members • Created and maintain a folder of internal and external resources for our team to reference 24/7

• Assist multiple producers retain and attract new clients• Maintain a concern for timeliness and completeness when interacting with clients, co-workers, and carriers• Use strategic thinking to create solutions/recommendations for clients to meet their cultural and financial goals• Coach clients and their employees through the renewal and open enrollment processes, ensuring an accurate understanding of benefits • Conduct open enrollment meetings to ensure my clients’ employees understand how their benefits work and provide tips on how to be a savvy consumer• Prepare presentations for renewal meetings, acquisitions, educational training, claim reports and benchmarking• Use attention to detail when comparing quotes and contracts to ensure compliance and to proactively disclose any deficiencies to our clients• Resolve issues quickly to prove to our clients that we are their biggest advocate• Keep current on industry trends, coverages, carriers, compliance and legislation as needed to fulfill job duties• Internal and external experience working with and adapting to various high stress situations and conflicting personality types to keep everyone happy and on task• Lead weekly interactive meetings to keep our team organized - encouraging efficient and effective communication and processes • Strive to consistently meet my goals and to go above and beyond for our clients and my team members• Ask for, and provide, constructive criticism from/to team members and carrier partners to encourage a more productive and beneficial working relationship• Referred 5 employees to Assurance by actively promoting the company and culture

• Gained in-depth knowledge of various benefit offerings, contract and funding types• Obtained insurance quotes on new and renewal policies for employee benefits• Prepared and maintained sales, marketing and claim reports • Supported account managers in preparing proposals, new carrier implementations, researching claims, and providing solutions to service issues• Worked directly with the client and carrier to resolve any issues and discrepancies, seeing through to completion• Assisted clients and their employees with obtaining carrier ID cards, finding providers and networks, and general benefit questions• Guided clients in processing termination and additions of employees• Created benefit summaries and communication materials in Publisher• Served as a mentor to other Account Coordinators• Obtain my Life and Health Insurance Producer's License• Entered and maintained client data into BenefitPoint in accurate and timely manner

• Learned how to run a million-dollar business, maximize profits and motivate a team• Women’s Momentum Team member for displaying ambition and high performance early in my career• Performed multiple sales approaches and techniques to business professionals and customers of all needs• Managed my own major account and all the business factors associated with it• Maintained business relationships and account management with consistent service calls to ensure satisfaction, update deposits and solve problems specific to each customer• Thrived in a fast-paced environment with the ability to quickly adapt to any situation• Enhanced leadership skills by making decisions and negotiating to deliver total customer satisfaction• Handled claims to set up direct billing with insurance companies

This course examines functions of PR and surveys concepts, theories, ethics and principles of effective PR• Strengthened my public speaking skills leading class lectures and presenting daily values• Managed weekly business to stay on schedule with lessons and speakers• Enhanced my editing skills grading papers• Served as a resource for 168 students• Contacted professionals to share their experience in the field with our class

ISU SoC provides programs of study in communication studies, mass communication and public relations• Worked with a team to develop, implement and publicize ISU School of Communication’s events• Accommodated for a large crowd as the head coordinator for Homecoming 2012• Increased attendance of the Antiques Show by 22% as the lead intern for its publicity• Organized panels and keynote speakers to present at Communication Week 2013• Gained experience with media relations and community relations• Worked with SharePoint and Excel

A nonprofit organization that supports and recognizes the siblings of children with cancer• Collaborated with employees to further develop fundraising efforts• Assisted with the launch of SIBTEMBER, a new nation-wide movement• Enhanced writing skills by creating the monthly e-newsletter• Gained experience with graphic design, social media marketing and media relations• Worked with InDesign, Constant Contact, Microsoft Outlook, WordPress and Publisher

Creates superior dining and entertainment experiences for guests on Chicago's Navy Pier• Enhanced my communication skills as part of the entertainment staff• Emerged as a leader while working with interns to improve the company’s recruitment process• Strengthened customer service and hospitality skills as a server assistant• Attended to detail as a hostess to ensure proper seating and package delivery• Managed time to keep up with fast paced service• Worked with YouTube and BlogSpot