Diana Mueller Email & Phone Number

Eden Prairie, Minnesota, United States

Glasgow, United Kingdom

- Updated 2,300 critical attributes across 790 Configuration Items (CIs) owned by the International Infrastructure Services Group (INTL ISG), increasing completeness by 30%- Introduced Problem Management processes and tracking methods in order to resolve problems in a timely manner while allowing more visibility to the team through fortnightly status updates- Created the International Service Delivery Iris page, the minimum viable product of the onboarding page for international new… Show more - Updated 2,300 critical attributes across 790 Configuration Items (CIs) owned by the International Infrastructure Services Group (INTL ISG), increasing completeness by 30%- Introduced Problem Management processes and tracking methods in order to resolve problems in a timely manner while allowing more visibility to the team through fortnightly status updates- Created the International Service Delivery Iris page, the minimum viable product of the onboarding page for international new hires- Observed differences to find improvements to align the Hong Kong and UK Service Desk teams, including knowledgebase storage and onboarding information- Graduated from the Technology Early Career Development Program (TECDP) Show less

Eden Prairie, Minnesota

- Led international rollout of new conferencing software Cisco Webex to replace PGi affecting nearly 4,000 international users, coordinating twelve local site teams- Overseeing creation of Tech Tip tutorial videos covering a variety of topics including Cisco Webex, Cisco Jabber, Cigna Virtual Meeting Room, and Cisco devices (MX, EX, DX, 79, and 88 series)- Supported several CUCM upgrades, Cisco 8865 rollout, global WebEx rollout through the creation of Tech Tips, maintaining a service… Show more - Led international rollout of new conferencing software Cisco Webex to replace PGi affecting nearly 4,000 international users, coordinating twelve local site teams- Overseeing creation of Tech Tip tutorial videos covering a variety of topics including Cisco Webex, Cisco Jabber, Cigna Virtual Meeting Room, and Cisco devices (MX, EX, DX, 79, and 88 series)- Supported several CUCM upgrades, Cisco 8865 rollout, global WebEx rollout through the creation of Tech Tips, maintaining a service website and offering live customer support- Improve service marketing through various website development projects using Igloo, SharePoint, HTML5, CSS, Python, PostgreSQL, and Flask- Facilitated four round-two TECDP interview events for top talent candidates across the country Show less

St. Peter, Minnesota

- Motivated students to think critically while troubleshooting and working on Python, Java, and SLIM assembly language projects - Provided a resource to students, mentoring them as they worked through projects during tutoring hours- Aided professors by grading assignments, projects, and tests

Eden Prairie, Mn

- Advanced a web application project by providing various testing, including Cucumber tests, as well as Java software development- Gained exposure to web development through the creation of a web application with interns located around the country using Angular JS, JavaScript, HTML, and CSS

Fergus Falls, Mn

- Efficiently worked with customers for an enjoyable shopping experience.- Accurately made transactions while helping to increase sales.

Rosemount, Apple Valley, Eagan, Mn

- Lifeguard during open-swim times and instruct swimming lessons.- Teach children and their parents basic water safety skills.- Help children of all ages and abilities to become better swimmers.

Eagan, Minnesota

- Increased efficiency by electronically sorting information in a record keeping system.- Aided the Global Service Desk by filing important employee reports.

Bachelor'S Degree, Mathematics And Computer Science

Activities and Societies: MCS Club Public Relations Officer, Equestrian Team Captain, Clarinet Quartet

Diploma

Activities and Societies: Mock Trial, Instrumental Music, Marching Band, Robotics, National Honor Society, Honor Roll