Joe Müller Email and Phone Number

Retired Manager at Swisscom with a long lasting record of managerial positions in the airline industry and in telecommunications. Open for mandates in advisory boards or boards of directors in companies or NGO’s looking for expertise in CRM; Customer Service, Customer Care.Marketing, Sales and customer service as key activities during 15 years with Swissair. For more than 7 years acting as Swissair-Manager in representations in Europe, Africa and the Far East.In telecommunications positions as project executive as well as business unit manager were held. A wide range of change management methods and skills accumulated in the course of several assignments in strategic organisational development projects.A lot of know-how and experience in continuous improvement of operations, developing and securing excellent customer service under high cost pressure accumulated during the 10 years being responsible for customer service delivery at Swisscom. Beside heading the unit with more than 2’000 employees and being member of the executive team of Swisscom Fixnet responsibility as owner of large scale projects (CRM, order-management, contact centre platform, dept collection, etc.) was assumed. Up to 2012 for many years member of the advisory council of the Swiss CRM Forum as well as a member of the board of advisors at the ZAHW School of management and law in Winterthur.Specialties: Management expertise in telco process design and implementation. Change management towards sustainable business models and efficient execution. Trained expert in coaching for performance.