Spearheading the special projects for a Govt. Sector for building their Café shops in Bangalore City. (Successful completion of 2 projects) - Be CaféEnd to end management of the project from demolition to renovation & executionwith the attention to detail. Projects estimate cost (65laks for each Cafe)Adhere to the governance & planning issued by the client in accordance with local guidelines.Keep in view the procurement of the relevant construction items & source the material from various vendors as per the quality & standards defined.Liaise with the client on regular basis by sharing the information real time & arranging visits to ensure the standard is followed without any recurrence.Safeguard the finances by regularly maintaining the expense sheet & reporting to thefiancé controller on daily basis.Managing the entire logistic division from procurement to inventory management, Transportation & ensuring the supply of raw material needs. Liaise with best logistic provider for faster TAT & service of the goods & materials from across the country

Heading sales for south India & handling some of the largest clients in my portfolio.Responsible for building the revenue & prospects for the organizationDriving the sales and operations thereby expanding the current capacityDriving new projects on expansion of business with existing clients & New businessInvolved in launching new products across the industry catering to rural IndiaInstrumental in driving the Omni channel business for ecommerce.

Managed the third largest territory with the annual revenue base of 60 Cr. Instrumental in showing a revenue growth of 2x compared to previous FY.Successfully managed large clients for strategic developments to ascertain new business for the territoryPart of core team to drive business expansion in other verticals of business in all product segments (exploring B2B & Heavy/ Bulky)Implementing strategies for increasing Share of Wallet by competition analysis, exploring New Business horizons & upselling of VAS.

 Handling B2C client portfolios for South, managing a revenue of 33Cr Annually. Acquired and managed a base of 19 clients including FTL, PTL, FC and end to end solutions. Started handling a base of 7 clients which contributed to a revenue of 6Cr annually & scaled up. Ensured maintenance of gross margins for profitability for all clients & 90% collections achievement month on month. Increased the wallet share at a platform level from 35% to 68%. Managed customer life cycle – Prospecting, profiling, pricing, solutioning to customers. Dispute resolution, Billing SOP’s & escalation resolution. Awarded ESOPs for exemplary performance for FY 19/20.

Manage day-to-day planning, thus ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA frameworks; * Liaise with Business Planning & MI team where required for resource planning;* Manage and optimize workflows (pipeline and individual work queues) through appropriate resource planning and utilization;* Monitor breaches and complaints to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards;* Participate in calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations;* Identify, facilitate and implement process improvement initiatives to improve efficiency;* Execute business transformation activities within the team;* Achievement and maintenance of competence, defined by the company's Training and Competence (T&C) Scheme* Coordinate with the L&D team to conduct needs analyses and facilitate/impart skills trainings for the team;* Coordinate with the Technical Team/Process Leaders to conduct needs analyses and facilitate/impart process related training for the team;* Report on team performance, customer feedback and daily activities; * Liaise, coordinate and manage relationships with other departments and onshore teams; * Monitor and manage leaves, attendance, breaks, attrition, etc for the team;* Co-ordinate with internal support functions to help resolve issues for the team;* Participate in the recruitment process of new Executives;* Lead, develop and coach Executives and Process Leaders;* Implement the rewards and recognition program;* Prepare periodic and accurate MI reports for internal and external reporting purposes;* Conduct periodic performance appraisals and feedback sessions for Executives and Process Leaders

 Exploring potential business areas and analyzing the Area of improvements  Analyzing the leakage as to where we need to focus on to ensure a flaw less operation. Creation of the governance plan for the process to ensure smooth transition & Nesting/Stabilization. Developing and implementing sales strategies in close conjunction with the Sales & Customer Services staff and ensure its implementation, enhancing footfalls, development of various loyalty programs & Work with the retail team to develop in-store and localized performance campaigns . Was instrumental in creation of DPM’s (Detailed Procedure Manual’s), Process Maps, Org charts, FMEA (Failure Mode Effects Analysis), and ISO 9001documents for the process. Initiated a project for Business Improvement which helped the call monitoring process in eliminating the unwanted repeat calls which could help the Business(on shore) to make savings & build on revenue, which later was transformed into a 5 FTE team. End to End management of the process Suncorp Distribution including, Maintain Discipline and direction of team members, Follow ups on all tasks pending, Providing training plans to new hires, delegating requirements among the team members, People Management: Planning and managing the career growth of Associates, Empowering team, setting the right expectation for the team in align with organizational and project goals. Have done 3 Transitions – Knowledge Transfer (KT) for the Suncorp Distribution, Australia. First KT (Transition) was Lift & Shift model for the Welcome calls based out of Manila, Philippines. The second KT (Transition) was Customer Charter for the Suncorp insurance group for their niche Brands (AAMI & APIA) based out of Melbourne, Australia. Third KT (Transition) was Claims Assist Compliance Monitoring currently based in Bangalore & Manila.

 Managing team of 15 to 18 associates to ensure consistent performance with optimal quality standards. Have Conducted Sales skills, Coaching & Mentoring agents on sales of B2B & collection modules of B2C. Identifying required skill sets, hiring & recruiting executives with support from the HR team.  Attended a Leadership Workshop conducted for all team leads within the organization to help ease the transition process of our new roles and responsibilities. As an internal Auditor for Quality & Operations, contributed significantly in enhancing effective & regular feedback to the team members with progressive inclination in the team performance. Successfully completed 2 phases of Lead programme with leadership skills & also actively involved in recruitment for internal program hiring.