Xplor’s cutting-edge education SaaS suite of products is revolutionising the Early Childhood Education & Care industry by simplifying childcare services' operational management and automation. Reporting to the Director of Customer & Marketing, I play a key role in shaping our Education vertical's communication, events and engagement strategy. My responsibilities include:📧 Overseeing the creation and distribution of customer-facing Release Notes💡Creation and implementation of templates and frameworks for use by commercial and global ops team members🎯Spearheading the Education event strategy for Earned and Owned events across ANZ to support quarterly MQL targets📲 Ownership of organic social media channels for 3 brands, including 4 community groups comprised of 5000+ combined members. 📰 Contributing to Newsletters, Blogs, and customer-facing content like videos and presentation materials📝 Crafting speeches and scripts for the senior leadership team🚀 Leading go-to-market campaigns for major product launches

Supporting new and existing clients and ensuring that our Office and Parent Engagement softwares enable their service, educators and parents to spend less time in administration and more time moulding the next generation of stars. Achievements include- Consistently surpassing set targets and KPIs - Awarded for embodying company values around Creating Lasting Communities - Among the highest performing agents in customer success

Supporting clients and ensuring that our QikKids products enable their service and educators to spend less time in administration and more time educating.

Hosting events that encourage people to deepen their connection with a friend, family member or partner.

I am an artists with over 10 years performance experience in the entertainment industry. My highlights include sold-out shows, festivals, tours and opening spots for both Domestic and International artists. My music is readily available on all major streaming platforms

Under the Accor brand, Mantra on Russell is a 220-room Hotel that offers both short and long-stay accommodation in the heart of Melbourne's bustling CBD. My position at the hotel entailed- Greeting and welcoming guests in a professional and caring manner- Dealing with diverse types of guests with courtesy and professionalism- Providing front desk services to guests, processing guest payments and checking guests in - Great demonstration of oral and written communication skills- Meeting and Coordinating with Conference hosts and delegates - Performing Front Office Higher Duties- Promptly and carefully attending to general and unique requests from guests - Communicating with guests prior to arrival to ensure any special requests/requirements are taken note of - Welcoming and attending to VIP guests and clients - Providing hotel site tours, showing and explaining room types and leisure facilities - Appropriately and politely handling complaints and ensuring adequate and courteous solutions - Assisting in Food & Beverage service, including order taking, bar tending, coffee making and Room Service- Collaborating with colleagues on formulating ideas to boost guest experiences through loyalty -Upselling and onboarding guests to Accor’s loyalty program, Accor Live Limitless - Designing of collateral and marketing material for various hotel-specific promotions- Head of the Heartist Committee, representing colleagues’ ideas and initiatives

St Bernard's Outside School Hours Care is a medium-sized child-care centre for school-aged Students of the St Bernard's Primary School and Upper Mt Gravatt community. My position entailed- Supervision and Care for children aged 5-13- Preparation of meals for breakfast & afternoon tea- Leading recreational activities in Cooking, Arts & Crafts and Sports - Leading Programming and Planning sessions, ensuring the active participation and involvement of the children- Assisting centre Coordinator & Assistant coordinator with ad-hoc administration tasks- Relief Coordinating and higher duties- Team leading - Assisting other centres within the cluster as a relief coordinator or additional educator - Rostering - Updating and Implementation of SOPs and QIPs

BTM Management is a boutique entertainment company, offering services in Marketing & PR, Recording, Music Video Production, Concert Promotion and Tours. My role entailed; - Working closely with company CEO and Director on Social Media and Marketing strategy. - Launched campaigns, boosting engagement and sales of various services and packages. - Scouted and Recruited artists for label and performance roster- External contracts/projects include content creation and management of Business pages for; Art of Eight Maui-Thai & Fitness, Nook & Kranny Cafe, FYNK, BTM Instagram & Facebook

- Customer Service (Point of Sale order taking) - Food & Beverage Service - Bar Tending- Coffee making

A part of the Youth Leadership core team, my role included coordinating and hosting gatherings and events for the parish youth group, as well as planning and implementing strategies to boost Young Adult engagement in parish. My other responsibilities included; - Collaborating closely with the Youth and Young Adults Minister - Working within a core leadership team to deliver a fortnightly program of events and activities - Planning and setting liturgical music for bi-monthly youth mass - Arrangement of hymns and music for use at mass - Coordinating and leading band and choir, including scheduling rehearsals prior to mass- Engaging young parishioners and encouraging their participation and contribution to the church’s community

- Customer Service (Point of Sale order taking) - Food & Beverage Service - Food Preparation & Cooking - Restaurant Hosting