Mufeed M V Email and Phone Number

• Configuring new cisco phones, installing and troubleshooting various application• Maintaining records of employees hardware and application access details.• Files and Folder sharing with security permission.• Performing monitoring and tuning, Installation, configuration, maintenance of scanners printers and application software.• Configuring and maintaining various wireless modems (Dlink, Netgear & Linksys) of the organization.• Configuring troubleshooting and maintaining Avaya IP office 500 and cisco call manager i.e. IP phones of organization• Monitored and responded phone and e-mail requests for technical support• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.• Responsible for managing local and wide area network connectivity through maintenance and troubleshooting of routers, switches, and network cards• Configuration and troubleshooting HPE PoE switches.• Facilitate end user hardware and operating systems upgrades as and when necessary.

•PC Assembling, OS installations and Configuration.•Listing and providing solutions to customer support queries.•Troubleshooting of Internet and Networks (punching, crimping, cabling etc.)• Installation and Maintenance of Security Systems like CCTV, IPCams, and Punching Machines etc.• Printer and Scanners Installing and Troubleshooting..• Installation and Troubleshooting of Travelling Software's like Galileo, Amadeus, Abacus etc...• Technical Support For all IT related issues locally and remotely...• Monitoring IT issues and resolving accordingly.• Technical team, evaluation and efficiency monitoring.• Providing Monthly inventory report and sending material request to purchase department.• Systems and Network support.• Provide end-to-end support for local and remote users in person, via phone or by email.• Installation and upgrading of operating systems.• Router and Switches configuration• Diagnose and resolve common connectivity problems with switches, routers and firewalls.• Handling of more than 100 workstations in two branches.• Configuration of Exchange, POP3, and IMAP accounts in outlook 2003, 2007&2010.• Installation and troubleshooting of various Application software.• Network printer configuration and troubleshooting.

Working as Support Engineer to rectify the problems of Customers PC Hardware & Software levels. as Residential Engineer (On-Site Engineer ) at DELTA MICRO COMPUTER KOCHIN. Handling Systems, Networks and ups and printers & scanners.