Mufeed Pattoli Email & Phone Number

Kozhikode, Kl, In

India

• Managing IT infrastructure, including data centers with servers, network switches, and firewalls, for 200+ users across 3 branch offices • Installing, configuring, and maintaining Windows and Linux server operating systems • Implement, operate, and maintain ISMS as defined in OSO 27001standards,• Administrating Office 365, including Exchange Online, SharePoint, and MS Teams, ensuring smooth user management and communication.• Supervising client IT Helpdesk operations queries received via phone, email or ticketing tools.• Managing onboarding/off boarding of all IT systems and End user computing services and providing remote Desktop support in professional and timely manner • Configuring and administrating VPN connectivity between branches, ensuring secure and reliable communication across the organization.• Managing user accounts, permissions, and security policies in Active Directory, ensuring efficient and secure access control.• Administrating Kaspersky Endpoint Security, providing robust protection against malware and other security threats.• Administrating Amazon Workspaces, and Created and configured virtual machines in VMware platform to streamline resource utilization and support diverse application needs• Ensuring all systems and software were up-to-date and licensed, maintaining compliance and security• Administering SonicWALL firewalls, and Cisco switches, fortifying network security.• Responsible for IT budget management, optimizing resource allocation and expenditure

United Arab Emirates

Installation, Configuration and administration of windows server 2012, 2008 & 2003.Installation, Configuration & administration of virtual servers (VMware and Hyper –V )Administration & maintain functionality of Cisco routers ,switches & firewallAdministrator & maintain functionality of Active directory,DNS,DHCP, File & Print servers Managing user accounts and groups in active directory (Create, Disable Delete etc.)Creating OU & assign security policies for Active directory users & computers Install, maintain, & troubleshoot network environment including devices, network ports, Switches, Patch Panels, & Patch cordsData center arrangement and maintenance such as network rack & new devicesPlanning & designing network infrastructureSuggesting & providing new technologies and ideas to improve system performance Installing & troubleshooting operating systemEnsure all the operating system and software are updated & licensed Install, maintain, & troubleshoot local LAN, WAN, Wireless & telephone infrastructureProviding user support via telephone, e-mail and remote accessTroubleshoot & resolve user problems such as computer and printer errors, software problems, email, communication tools etc & maintaining log of all problems detectedEnsure that all the systems, network devices and software are fully operational Hardware & software upgrades, resource optimization and installing applicationsManaging email Anti-spam and AntivirusCreating and deleting email accounts & configuring outlook and email clientsSQL Server Installation and ERP supportManaging data backup & restorationSupporting for Cisco Call manager 6.5 & Panasonic PABXMaintain the IT inventory Liaise with local internet & telephone service providersWork closely with change management & procurement team for new IT protect/servicesWork closely with software & hardware suppliers to resolve operational issuesLiaise with vendors for AMC of Printers, Servers and purchase of various IT product

Abu Dhabi

• Computer Assembling• Operating System Installation (Microsoft Windows XP, Windows 2000 Server, Windows ,2003 Server, Linux)• Troubleshooting of Computers • Works with Help Desk and Network Operations staff as appropriate to determine and • Resolve problems received from clients.• Networking (LAN in Schools, Offices, Internet cafe) • Software Installation• Internet and E-mail operation

India

• Computer Assembling• Operating System Installation (Microsoft Windows XP, Windows 2000 Server, Windows ,2003 Server, Linux)• Troubleshooting of Computers • Works with Help Desk and Network Operations staff as appropriate to determine and • Resolve problems received from clients.• Networking (LAN in Schools, Offices, Internet cafe) • Software Installation• Internet and E-mail operation