Abdul Mufeed O A Email & Phone Number

Abu Dhabi, United Arab Emirates

• System Administration of the infrastructure.• Providing high level technical support on-site, face to face VIP IT support, including installation, troubleshooting, problem resolution and maintenance based on ITIL framework.• Assist the business operations manager in planning, organizing, and coordinating functions relating to the operation of the business.• Maintains meeting rooms by ensuring all AV equipment’s and conferencing tools are operational and properly… Show more • System Administration of the infrastructure.• Providing high level technical support on-site, face to face VIP IT support, including installation, troubleshooting, problem resolution and maintenance based on ITIL framework.• Assist the business operations manager in planning, organizing, and coordinating functions relating to the operation of the business.• Maintains meeting rooms by ensuring all AV equipment’s and conferencing tools are operational and properly configured.• Work closely with other departments to understand their IT needs and provide effective solutions.• Liaise with external vendors for procurement, support, and maintenance of IT products and services.• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams.• Asset Management and tracking Show less

Dubai, United Arab Emirates

• Project management and Project implementation• Troubleshooting and implementing various backup infra (Veeam, Comvault, Backup Exec) for different enterprise customers in the region• Hands on experience in updating /upgrading ESX servers , Vcenter servers , Backup applications like Veeam and backup exec • Implementation and troubleshooting for virtualization infrastructures in VMware and Hyper-V• Implementation of Hyper converged infrastructure… Show more • Project management and Project implementation• Troubleshooting and implementing various backup infra (Veeam, Comvault, Backup Exec) for different enterprise customers in the region• Hands on experience in updating /upgrading ESX servers , Vcenter servers , Backup applications like Veeam and backup exec • Implementation and troubleshooting for virtualization infrastructures in VMware and Hyper-V• Implementation of Hyper converged infrastructure. (VxRail)• Migration and implementation of emails and teams to Office 365 from various tenants• Trouble shooting various models of HP, Lenovo and Dell Emc storages like UNITY, VNX, Data domain etc.• Implementation and troubleshooting related to Microsoft server issues (Active directory,DNS,DHCP, Clustering etc.)• Doing Preventive maintenance for different AMC customers.• Cloud computing in Azure Active directory• Configuring and managing cloud-based Antiviruses like Sophos, Mcafee, Crowd strike etc• Prepare project documentation and documentation for IT processes, systems• Interacting with client and interdepartmental staff to acquire client requirements and transform them into turnkey solutions.• Supporting out-of-hours service by working unsociable hours on-call Show less

Dubai, United Arab Emirates

• Manage Office 365 , Bitrix 24, various portals of company• Identify incidents, analyse, give remote support and raise tickets to different projects in JIRA Ticketing system.• Provide day to day system support to ensure smooth running of IT function.• Analyse the recurring issues and coordinate with respective development team to fix it permanently.• Configuring, Managing and Maintaining Networking Equipment’s like manageable Switches, Routers, IP cameras, Access systems, CCTV… Show more • Manage Office 365 , Bitrix 24, various portals of company• Identify incidents, analyse, give remote support and raise tickets to different projects in JIRA Ticketing system.• Provide day to day system support to ensure smooth running of IT function.• Analyse the recurring issues and coordinate with respective development team to fix it permanently.• Configuring, Managing and Maintaining Networking Equipment’s like manageable Switches, Routers, IP cameras, Access systems, CCTV etc.• Assist end user on their windows and MacOs devices• Setting IT infrastructure for new Offices• Remote support to all branches of AWOK in UAE,KSA,India,Egypt,China,• Planned and implemented upgrades to system hardware and software.• Identifying and addressing potential issues before they impact business operations.• Implemented, maintained, developed and tested the installation and update of file servers, print servers and application servers in all departments.• Enabled upgrades to internal and external systems, ensuring consistent infrastructure safety and security. Show less