Mohamed Mufrick Email & Phone Number

Doha, Qa

Doha, Qatar

• Maintaining and expanding cross-functional delivery teams and liaising with both executives and technology team.• Administrate and implement ERP Microsoft 365 Business Central, Tally ERP and Sage 300.• Managing & Support Office 365 and G-suit Service for business Function.• Maintenances POS System F&B Business and provide support and Coach Operation Team.• Manage IP Telephone system by Cisco and Firewall.• Maintain Working on Dell Power Edge R410 plus Windows Server 2016 with SQL 2014 version and Cloud backup solutions.• Carry out analysis to define configuration specifications and business technological requirements. Prepare training documentation for users & Executives, organize formal Training and Events.• Maintain up-to-date knowledge of IT and business processes Latest Technology.• Utilize IT resources to solutions effective in meeting the requirements of an organization. Proffer recommendations to upper management on ways to maximize profits by improving systems processes.• Maintain accurate records of relevant technical and business information. Communicate with users to obtain feedback and assist in resolving issues.• Conduct research to identify ways to improve systems performance and efficiency.• Collaborate with technical specialists such as systems analysts and developers to optimize and enhance a system.• Monitor systems development processes to ensure successful project completion.

Qatar

Qatar

• Design and develop software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.• Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve customer problems.• Analyze information to determine, recommend and plan installation of a new system or modification of an existing system.• Consult with IT Staffs and/or other departments on project status, proposals and technical issues such as software system design and maintenance.• Coordinate installation of software system.• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.• Prepare reports and correspondence concerning project specifications, activities and status.• Supervise and assign work to programmers, designers, technologists and technicians and other engineering and scientific personnel.• Train users to use new or modified Technologies.• Defined deliverable content and ensured buy-in of proposed solutions from top management levels at the client.• Maintain the IT Budgets and staff Problems.• Ensure regular training of all team members to advance existing team performance.

Colombo, Sri Lanka

• Engaged with Dealership deals and improve the customer platform.• Local Market upselling scale improvement.• Business User Support Marketing Promotions.• E-Commerce Business Hierarchy Management .

Colombo, Sri Lanka

• System Administrator for ERP & Payroll systems.• Adept at handling day-to-day changes in production activities, Responsible for maintaining the Routing of the production and Network Solutions.Analyzed data processing modules and identified areas of enhancement and improvements.• Maintained the ERP system in order to ensure it provides the company with proper business solutions and accurate results. Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.• Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiency and high level of quality.• Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.• People Soft and Oracle. Experience in preparing and analyzing reporting data for management accurately and to timescales.• Collaborated with each office territory and developed processes to enable compliance and recruitment of national field employees following medical client guidelines and contracts.• Handled improvements of Latest Technology systems as well as system upgrades and software updates. Managed and delivered large, complex ERP engagements that identify, design, and implement creative business solutions and technology solutions.• Honed and maintained relationships with clientele, for upgrades, reorders and upselling opportunities.• Led and motivated team for successful program kick-off with cross-functional multi-site teams/partners for effecting design and development activities.• Assisting in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, and coach team members to deliver quality support.• Participated and led aspects of the proposal development process and proposals pricing strategy.

Sri Lanka

• Totally Responsible for the entire IT Operations and infrastructure.• As a member of the management team, make a constructive and effective contribution to the formulation of the company’s key business and service objectives and formulate and progress IT and IS strategies that allow the company to achieve those objectives.• Manage the IT department, ensuring delivery of appropriate service, support and information total users in the Head office, factory and the warehouses, including the agreement and ongoing management of Unity Plaza Showroom.• Optimize the utilization of resources in delivering and supporting the solutions provided.• Determine the most appropriate design of infrastructure to support the business, taking in to account the group standards, prevailing best practices and technologies.• Work closely with cross functional management to identify and agree IT priorities Troubleshoot hardware errors.• Visit Customers site for Solve technical issues when required Co-ordinate with dealers.• Handling a company Hardware Accessories Stock.• Administrate the Documents about the Company loyalty Customers.• Internet & email facilities within the company. Windows 2005 & 2008 Server Maintenance.• Administered and troubleshooting the WAN.• Maintained the PABX & telephone system.• Staff training on software, equipment operation and maintenance.

Colombo, Western Province, Sri Lanka

• Administrator in Dynamic ERP and LS Retail POS System.• Handle improve Business Team and Conduct Training session for Dynamic Navision.• Organise Intranet service train HR Team.• Maintain the Linux severs and Spam filters.

Sri Lanka

• Solution-oriented IT professional with thirteen years of experience covering, IT operations management, implementing customized applications, and range from comprehensive ERP software solutions to business applications to meet business requirements.• Responsible for the company ICT operations and equipment.• Analyzing different operations and guiding global developers to implement the ERP System.• Identifying the opportunities in the production to improve the accuracy and the efficiency by providing IT solution and assign new projects for them.• Handling projects such as linking supplier’s ERP systems with company ERP.• Established local automation team to automate the artwork creating process in the prepares department.• User training regarding the POS and inventory software & on the job training. Dedicated, Hosting.• Intercommunication skills to workaday Abilities in project design and management with the organizational and supervisory skill Successful in meeting new technical challenges and finding solutions to support business functions Handle the 24 branches IT activities.• Continues connectivity to remote outlets Windows server 2005 E.E maintenance with Active Directory & DNS system• Payroll software Maintenance, Finger print attendance (HCM)• Checking the Stock & sale of 24 branches with centralized system, Database backup & Maintenance using Ms SQL Server 2005-2008. (ERP)• Cooperate Virus Guard system and administrate the proxy server, E-mail system within theCompany.(Linux)• I’m responsible for IT operations in the company, Coordinating IT assets of the company.

Master Of Technology - Mtech, Digital Communication And Media/Multimedia

Activities and Societies: Digital Marketing, Artificial Intelligent, Echo system, Social Media Tools, System Design and Web Mobile.

Certified Information Systems Security Professional, It Security, Professional

The vendor-neutral CISSP certification is the ideal credential for those with proven deep technical and managerial competence, skills.

Higher National Diploma In Information Technology, Information Technology

Network Administration, Server Administration, Active Directory, Firewall Configuration, Switch and Router Management

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Activities and Societies: Football Player,Computer Lab Incharge and Coach