Mufti Mahmud Mollah Email & Phone Number

Mt Roskill ,Auckland

• Providing first level customer support over phone, e-mail & face to face contact.• Diagnose or troubleshoot Network/LAN, PC, printer, modem problem, Platform operating system or system problems when necessary.• Set up and maintain the website for the purpose of online sales and Ensure all online customer-facing content is up to date and refreshed.• Weekly fact checking and content updates ensuring product images are displayed accurately and to standard.• Assist… Show more • Providing first level customer support over phone, e-mail & face to face contact.• Diagnose or troubleshoot Network/LAN, PC, printer, modem problem, Platform operating system or system problems when necessary.• Set up and maintain the website for the purpose of online sales and Ensure all online customer-facing content is up to date and refreshed.• Weekly fact checking and content updates ensuring product images are displayed accurately and to standard.• Assist with online deliveries and preparing report weekly.• Track down & maintain report for an inbound and outbound product which is using for further business to follow ITIL process framework.• Monitoring/surveillance online bidding through Turners /Manheim auction.Communicate with the internal and external stakeholder who are working in Aus & Dubai.• Take data backups of the inventory and store as redundancy. Show less

House-1A, Road-113, Delvistaa,Dhaka,Bangladesh

• SPOC for the customer on critical and emergency incidents & prepare report for the particular incidents.• Involve to create & maintain SLA & OLA for external & internal stake holder to deliver smooth operation to the customer. • Responsible for the end-to-end service assurance activities to be performed according to the nationwide Managed Service (MS).• Follow-up of emergency incidents and performance deviations and act as the primary escalation point for incident… Show more • SPOC for the customer on critical and emergency incidents & prepare report for the particular incidents.• Involve to create & maintain SLA & OLA for external & internal stake holder to deliver smooth operation to the customer. • Responsible for the end-to-end service assurance activities to be performed according to the nationwide Managed Service (MS).• Follow-up of emergency incidents and performance deviations and act as the primary escalation point for incident reporting.• Responsible monitor, verify and approve the root cause analysis, workaround proposal and solution proposal (as part of the Problem Management process) of network problems.• Continuously drive for operational efficiency, different KPI improvements and excellence in service delivery.• Accountable to secure the infrastructure & service operational KPI are correctly and efficiently monitored, involve the other functional team, Global ELS and GSC Team as needed for Airtel.• Continuously ensure service network side’s delivery and operational status to continue the exponential data growth of airtel.• Participate to project during up gradation and expansion project.• During active incident ,involve tier -2,tier-3 ,customer support team , GSC (Global service center) and third party vendor (HP, Sun) & make a bridge connection with all to resolve the issue within SLA time frame .• Follow up to ensure technical support like ,Regular Node Health Check , Resolution of subscriber complaints and root cause analysis, Regular TT, WO & CR Handling, service availability, system utilization, etc. Show less

 Activate subscriber registration By Provisioning. Verified Provisioning Process. (Class of service, MDN Number, MIN Number, Balance) Monitoring CDR for prepaid and postpaid. Monitoring TDR for all kind of activities. Analyze revenue per subscriber basis. Using System Manager for IN system log monitoring Taking IN Database Backup (CDR, Aggregate, Invoice & Magnolia). Analyze, Daily Top 3 Problem & Average, which is form Trouble Tickets. Daily and weekly… Show more  Activate subscriber registration By Provisioning. Verified Provisioning Process. (Class of service, MDN Number, MIN Number, Balance) Monitoring CDR for prepaid and postpaid. Monitoring TDR for all kind of activities. Analyze revenue per subscriber basis. Using System Manager for IN system log monitoring Taking IN Database Backup (CDR, Aggregate, Invoice & Magnolia). Analyze, Daily Top 3 Problem & Average, which is form Trouble Tickets. Daily and weekly monitoring, various types of Subscriber Complaints. Show less

 Maintain Server based billing software. (Billpro and toad). Evaluated and prioritized email requests from users experiencing problems with hardware, software, networking and other computer related problem Design & implement IT & Network platform for the company. Applied Troubleshooting techniques to verify solutions.

Advance Diploma In Information Technology Level 7, Network And System Administration/Administrator

Masters Of Business Administration (Mba)

B.S.C In Computer Science