Business Analysis: Analyze business needs and requirements to develop effective solutions. This includes understanding the business processes and identifying areas for improvement.Stakeholder Collaboration: Work closely with internal and external stakeholders to gather requirements, provide solutions, and ensure alignment with business goals.Project Management: Manage projects from inception to completion, ensuring they are delivered on time and within budget.Technical Expertise: Provide technical support and guidance on business solutions, including the implementation of new technologies and systems.Performance Monitoring: Monitor and evaluate the performance of implemented

Build strong client partnerships. Understand their goals and challenges to deliver custom solutions and service.Team up with partners to find new opportunities & leverage their insights for consulting.Coach and mentor your team, invest in their development, and help them reach their full potential.Unify internal teams (sales, marketing, product, consulting) to ensure thought leadership reflects business goals, maximizing organizational impact.Build strong partnerships through communication and collaboration. Foster trust, alignment, and shared success.Fuel business growth and profits by uncovering market opportunities, crafting compelling services, and building winning go-to-market strategies.Make us the go-to-choice for commerce consulting by building brand awareness, industry credibility, and a unique value proposition.Drive cross-selling by promoting our services to partners' clients and integrating their solutions into client projects.Unlock business growth and profitability through insightful market analysis, defining targeted services, and creating effective go-to-market plansTrack and optimize Commerce practice performance through key metrics: revenue, profitability, client happiness, and employee engagement.Craft and manage the practice budget, optimizing resources and costs to hit targets and maximize ROI.Continuously improve the Commerce practice through regular reviews, identifying areas for growth and implementing solutions for success.Track commerce trends, tech, and competition to inform winning strategies and service evolution.Drive project delivery excellence through robust quality standards, best practices, and project management methodologies.Build a rockstar commerce team: consultants, analysts, developers, and project managers. Invest in their growth for top performance.Craft and champion the Commerce practice vision, goals, and objectives, ensuring alignment with the broader business strategy.

Map out end-to-end customer journeys across multiple touchpoints, including website visits, product searches, purchases, and post-purchase interactions, to identify pain points, gaps, and opportunities for improvement.Implement personalization strategies and tools, such as product recommendations, dynamic content, and targeted messaging, to deliver tailored and relevant eCommerce experiences that resonate with individual customer preferences and behaviors.Gather, analyze, and act on customer feedback and sentiment data obtained through surveys, reviews, social media, and other channels to continuously enhance the eCommerce user experience and address customer concerns and issues.Cultivate and maintain strong relationships with key partners, including eCommerce platform providers, technology vendors, agencies, and solution integrators, to drive collaboration and mutual success.Address partner concerns, conflicts, and escalations in a timely and effective manner, collaborating with internal stakeholders, such as sales, delivery, and support teams, to resolve issues and maintain positive relationships.Identify and engage with solution partners, such as technology vendors, system integrators, and digital agencies, to leverage their expertise, offerings, and capabilities in delivering comprehensive eCommerce solutions to clients.Develop comprehensive project/program plans, timelines, and budgets to ensure successful delivery within scope, schedule, and budget constraints.Collaborate with cross-functional teams to align project objectives with business goals and secure necessary resources.Identify potential risks and dependencies, develop mitigation strategies, and proactively address issues to minimize disruptions to project timelines and deliverables. Design scalable and resilient eCommerce solutions, including website platforms, content management systems (CMS), customer relationship management (CRM) systems, payment gateways, and integration frameworks.

Driving complex businesses and digital transformations, Managed a total of 2 Ecommerce digital projects $6.5 million and $8 million respectively• Responsible for project planning & staffing, mentoring & training junior staff, reporting status to client executives, managing contracts, mitigating risks/issues, facilitating workshops to evaluate requirements, and executing on-time project delivery• Partnered with CTO’s and CMO’s to produce a strategy of Ecommerce R&D project implementation, data governance, reporting and monitoring of data and security• Performed Reverse Engineering to migrate customer website• Perform business analysis of eCommerce sales and operations to improve overall business performance• Provide vision for the Product (website) and work with Senior Business Owners to make sure they are in alignment with company goals• Collaborated with teams to create a customer dashboard through the facilitation of 30+ design workshops and delivery of feature specifications, UX wireframes/visual designs and design prototypes for an Ecommerce based telecom application• Created product design & development roadmaps/timelines and aligned impacted teams to the change through project kick-offs, PMO meetings and Steering Committees with executives• Responsible for working cross functionally with the clients, stakeholders and technology team to design and specify large scale complex business solutions• Create various customer journey maps for three stages which included Awareness Stage, Consideration Stage and Decision Stage• Conduct discovery and customer journey workshops• Provide leadership and guidance for teams on Project Scope, Acceptance Criteria, Definition of Done etc• Supervised team of 100+ team members with mixed blend of skills of Ecommerce Domain, Devops and Integration skills in Ecommerce Digital Transformation Project

Design scalable and resilient eCommerce solutions, including website platforms, content management systems (CMS), customer relationship management (CRM) systems, payment gateways, and integration frameworks. Identify and engage with technology partners, such as eCommerce platform providers, software vendors, and cloud service providers, to leverage their platforms, APIs, and tools in delivering eCommerce consulting services.

Gather and analyze client requirements, business processes, and technical constraints to design eCommerce solutions that meet client needs and objectives.Research and evaluate eCommerce platforms, software tools, and third-party integrations to recommend best-fit solutions based on client requirements and industry best practices.Provide technical guidance and expertise to project teams, including developers, designers, and business analysts, throughout the solution design and implementation phases.Maintain regular communication with clients, including scheduled check-ins, status updates, and quarterly business reviews, to ensure satisfaction, address concerns, and identify opportunities for additional value.Address client issues, escalations, and service requests in a timely and effective manner, coordinating with internal teams, such as delivery, support, and finance, to provide solutions and ensure client success.

Generate original thought leadership content, including articles, research papers, thought pieces, and expert insights, that offer unique perspectives, actionable insights, and practical advice to help clients and industry stakeholders navigate eCommerce challenges and capitalize on opportunities.Research and evaluate eCommerce platforms, software tools, and third-party integrations to recommend best-fit solutions based on client requirements and industry best practices.Serve as the primary point of contact and advocate for clients within the organization, representing their interests, priorities, and feedback to internal stakeholders and driving alignment on service delivery and strategy.