Mugesh Kumar Email & Phone Number

A highly motivated and detail-oriented Technical Support Specialist with expertise in hardware and networking. Experienced in troubleshooting, maintaining, and supporting a wide range of IT infrastructure to ensure smooth operations. Skilled in diagnosing and resolving hardware, software, and network-related issues, providing end-to-end support for clients and businesses.Proficient in hardware troubleshooting, maintenance, and upgrades for desktops, laptops, servers, and peripherals.Extensive experience in networking, including configuration, monitoring, and troubleshooting of LAN, WAN, and wireless networks.Hands-on expertise in managing network devices such as routers, switches, and firewalls.Adept at providing technical support for system installations, updates, and migrations.Strong knowledge of operating systems (Windows, Linux, macOS) and basic server administration.Skilled in using ticketing systems and remote support tools to provide timely resolutions.Committed to delivering excellent customer service by effectively communicating technical solutions to non-technical users.Familiar with ITIL practices and methodologies for incident, problem, and change management.A dedicated and detail-oriented Automation Tester with 3 years of experience in software testing, specializing in Azure Cloud Testing, Mobile Application Testing, and web Application Functional Testing. Adept at ensuring the quality, performance, and reliability of software products by developing automated test scripts and executing comprehensive test plans. Proficient in leveraging cloud platforms like Azure to streamline testing processes and ensure robust application deployments.Hands-on experience in Azure Cloud Testing, including validating cloud-based applications, environments, and deployments.Expertise in Mobile Testing, ensuring cross-platform compatibility and seamless user experiences across iOS and Android.Strong background in Functional Testing, ensuring applications meet business requirements and user expectations.Skilled in designing, developing, and maintaining automation frameworks for efficient regression testing and reducing manual efforts.Proficient in utilizing modern tools and technologies such as Selenium, Appium, Postman, JIRA, and Azure DevOps.Strong analytical and problem-solving skills with a focus on identifying defects and improving software quality.Experience in collaborating with cross-functional teams, including developers, project managers, and business analysts, to deliver high-quality software solutions.

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  Syed Hameedha Arts & Science College

  1St Class