• Spearheaded the development and automation of CRM and website projects, integrating Zapier and RPA tools to streamline workflows, resulting in a 30% reduction in manual tasks and increased accuracy.• Developed comprehensive dashboards using Power BI and Tableau, providing leadership with real-time insights into key performance indicators (KPIs) and supporting strategic decision-making.• Led Agile project teams to deliver high-impact projects on time and within budget, enhancing… Show more • Spearheaded the development and automation of CRM and website projects, integrating Zapier and RPA tools to streamline workflows, resulting in a 30% reduction in manual tasks and increased accuracy.• Developed comprehensive dashboards using Power BI and Tableau, providing leadership with real-time insights into key performance indicators (KPIs) and supporting strategic decision-making.• Led Agile project teams to deliver high-impact projects on time and within budget, enhancing process efficiency through continuous improvement initiatives.• Managed vendor contracts, focusing on cost reduction and risk mitigation, achieving an 15% decrease in expenses and ensuring compliance with industry standards. Show less

• Identified cost-saving opportunities totaling $1.2 million through detailed financial analysis and strategic planning, directly contributing to organizational profitability.• Optimized resource allocation by developing advanced financial models, which led to a 25% reduction in project costs.• Conducted financial analysis and forecasting, identifying key trends and providing actionable insights that informed strategic planning and budgeting processes.• Transitioned the… Show more • Identified cost-saving opportunities totaling $1.2 million through detailed financial analysis and strategic planning, directly contributing to organizational profitability.• Optimized resource allocation by developing advanced financial models, which led to a 25% reduction in project costs.• Conducted financial analysis and forecasting, identifying key trends and providing actionable insights that informed strategic planning and budgeting processes.• Transitioned the organization’s financial systems to cloud-based platforms, improving data security, accessibility, and reducing operational costs. Show less

• Provided advanced data analysis and statistical support to finance and marketing departments, ensuring the accuracy and integrity of research data through rigorous methodologies.• Conducted predictive analytics using Python, contributing to research publications and providing strategic recommendations based on data-driven insights.• Successfully managed a dataset of over 30,000 records, improving data handling and analysis speed by 30%.

• Improved student satisfaction by streamlining administrative processes and enhancing support services, leading to a more efficient and responsive student support system.• Developed and implemented a new student support model, resulting in faster issue resolution and higher engagement rates.

• Managed event planning and communication for community engagement initiatives, leading to a 25% increase in participation and positive community feedback.

• Improved customer satisfaction scores by 20% by optimizing Salesforce CRM processes and providing effective solutions to customer issues.• Reduced average resolution time by 9.5% by implementing a new workflow for handling customer inquiries, leading to faster and more efficient service.

• Exceeded sales targets by 150% and was awarded "Top Performer of the Month" for outstanding sales achievements and contribution to team success.• Increased customer acquisition by 12% by developing and executing targeted sales strategies, driving significant revenue growth.

• Contributed to the successful launch of JS Mobile Banking by leading the Geospatial Mapping Activity and managing the test run website, improving product accessibility.• Enhanced customer engagement by 30% through effective online content management and marketing strategies.