Alexander Mugo Email & Phone Number

Dracut, MA, US

Hudson, Massachusetts, United States

• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of Precision Coating IT systems, data, backups, and communications; troubleshoot and remediate issues.
• Partner with Precision Coating Information Security team to implement and operationalize security controls
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Precision Coating Procurement… Show more
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Precision Coating Procurement and Contracting Policy Job Description
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments  Identify and manage operational risks
• Manage information technology projects

New England, United States

• Evaluate a company's IT systems to help them meet their business objectives.Analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and implementing a technology.
• Ascensus LLC
• TENET Healthcare
• JPMorgan Chase Bank
• Aspen… Show more Evaluate a company's IT systems to help them meet their business objectives.Analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and.
• Aspen Dental

Nairobi, Kenya.

Tricom Global Investments limited was established in 2012. With a short span of time, we earned a reputation for high performance and reliability that is based on providing our customers with products and services that are quality assured. Our services for I.C.T management encompass classic strategy and organization consulting as well as the planning and.

Plymouth, Massachusetts, United States

San Diego, California, United States

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support… Show more
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.

Massachusetts, United States

• Represent Dell Technologies in a professional manner to customers. Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following.
• Handle cloud, converged infrastructure, data protection, networking, and servers.
• Perform part replacements as directed by the Dell… Show more Represent Dell Technologies in a professional manner to customers. Establish and build positive customer relationships and assure complete customer.
• Perform part replacements as directed by the Dell technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
• Enhance the skills required to manage Clients Information infrastructure environment.
• Train the customer personnel once allowed to deploy management.

Kabul, Afghanistan

Under the National Maintenance Strategy – Ground Vehicle Support (NMS-GVS) contract awarded by the U.S. Army’s Tank-automotive and Armament Command (TACOM) which is a uniquely designed hybrid Project to support the U.S. government's strategy in Afghanistan with PAE as the main contractor providing training and mentoring to the Afghanistan National Defense.

Kabul, Afghanistan

Under the Afghan Technical Equipment Maintenance Program (ATEMP), a US DoD funded Program awarded by Army Contracting Command Warren (ACC WARREN ) with AMS as the main contractor providing vehicle Maintenance services,Training and Mentoring to Afghan National Police (ANP) in maintenance, supply chain management and warehouse support across 16 Site.

United Arab Emirates

Under a Multinational company Automotive Management Services (AMS) specializing in providing Fleet Management Solutions to the Government & Defense, Aid & Development and Private & Commercial sectors from remote mining sites and post-conflict countries to developed nations, I have Successfully rolled out,administrated and supported more than ten software.

Eldoret, Kenya

Under the Kenya airports Management Authority (KAA) an autonomous body charged with the responsibility of providing and managing all airports and airstrips in the Kenya I successfully designed, developed, and supported live use applications as well as structured networks ( internet, intranet and extranet systems, CCTV and PABX systems)

Nairobi, Kenya

Under Stewan Computer Garage, A Large scale IT Supplies importer and distributer in Nairobi Kenya, I was the Technical team lead. My responsibilities included equipment testing inspection and installation, Consulting with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of.