Alexander Mugo Email & Phone Number

Dracut, Ma, Us

Dracut, Ma, Us

Hudson, Massachusetts, United States

•Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of Precision Coating IT systems, data, backups, and communications; troubleshoot and remediate issues that arise •Partner with Precision Coating Information Security team to implement and operationalize security controls •Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Precision Coating Procurement… Show more •Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of Precision Coating IT systems, data, backups, and communications; troubleshoot and remediate issues that arise •Partner with Precision Coating Information Security team to implement and operationalize security controls •Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Precision Coating Procurement and Contracting Policy Job Description •Manage IT vendors, contracts and service level agreements and perform vendor risk assessments  Identify and manage operational risks •Manage information technology projects •Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders •Develop department policies, process and procedures documentation and provide internal training to department and impacted end users •Ensure compliance of department and organizational polices•Certify business continuity and disaster recovery efforts of Precision Coating IT Systems •Participate in internal and external audits; oversee and coordinate responses to audit requests•Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth •Align IT infrastructure with current and future business requirements and strategic goals•Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies •Manage IT department services and prepare management reports of department activities, tasks, and operational metrics •Maintain professional and technical knowledge through continued education, online/in person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups Show less

New England ,United States

Evaluate a company's IT systems to help them meet their business objectives.Analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and implementing a technology solution.New system Builds , System Deployments ,System Upgrades and System Preventive Maintenance (Dell,IBM/LENOVO,HP,) Companies I have worked for include:-• Ascensus LLC • TENET Healthcare• JPMorgan Chase Bank• Aspen… Show more Evaluate a company's IT systems to help them meet their business objectives.Analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and implementing a technology solution.New system Builds , System Deployments ,System Upgrades and System Preventive Maintenance (Dell,IBM/LENOVO,HP,) Companies I have worked for include:-• Ascensus LLC • TENET Healthcare• JPMorgan Chase Bank• Aspen Dental• Lenovo• Informa• DELL Technologies (Certified DSP –Status Active)• HP (Certified HSP – Status Active)• Walnut Hill School of Arts.• Collage of the Holy Cross.• The Cambridge School of Weston.• Lonza Group AG• Rockland Trust Commercial Bank. Show less

Nairobi,Kenya.

Tricom Global Investments limited was established in 2012 . With a short span of time, we earned a reputation for high performance and reliability that is based on providing our customers with products and services that are quality assured. Our services for I.C.T management encompass classic strategy and organization consulting as well as the planning and implementation of highly complex, technological I.C.T architectures and applications. Rigorous research, consultation and testing ensures… Show more Tricom Global Investments limited was established in 2012 . With a short span of time, we earned a reputation for high performance and reliability that is based on providing our customers with products and services that are quality assured. Our services for I.C.T management encompass classic strategy and organization consulting as well as the planning and implementation of highly complex, technological I.C.T architectures and applications. Rigorous research, consultation and testing ensures that our products are durable and operational under even the most extreme conditions. We are independent of manufacturers and obligated solely to our client's success Show less

Plymouth, Massachusetts, United States

San Diego, California, United States

• Effectively managing, developing, and training the service desk team.• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.• Conducting and sharing results from service and operation performance reviews.• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.• Coordinating and managing all relevant stakeholders, including the support… Show more • Effectively managing, developing, and training the service desk team.• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.• Conducting and sharing results from service and operation performance reviews.• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.• Being aware of and managing the costs of running the service desks.• Establish best practices through the entire technical support process• Recruit, train and support help desk representatives and technicians• Contribute to improving customer support by actively responding to queries and handling complaints• Develop daily, weekly and monthly reports on help desk team’s productivity• Provide customer feedback to the appropriate internal teams, like product developers Show less

Massachusetts, United States

Represent Dell Technologies in a professional manner to customers. Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.• Handle cloud, converged infrastructure, data protection, networking, and servers. • Perform part replacements as directed by the Dell… Show more Represent Dell Technologies in a professional manner to customers. Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.• Handle cloud, converged infrastructure, data protection, networking, and servers. • Perform part replacements as directed by the Dell technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event• Enhance the skills required to manage Clients Information infrastructure environment. • Train the customer personnel once allowed to deploy management.• Offer technical help to colleagues who are unfamiliar with various technologies. • Adhere to safety standards and be the first on to report on hazardous and unsafe situations. • Recommend improvements that will benefit the organization.• Provide all the necessary assistance and report to the technical support lab, while assigned any active customer engagements. • Advice the technical support lab about the time and effort required to carry out any assigned deployment and service activities. • Prepare, maintain and submit the activity progress and must make sure everything is going as per the published procedures. • Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities.• Perform troubleshooting, parts replacement, system upgrades and deployments. Show less

Kabul ,Afghanistan

Under the National Maintenance Strategy – Ground Vehicle Support (NMS-GVS) contract awarded by the U.S. Army’s Tank-automotive and Armament Command (TACOM) which is a uniquely designed hybrid Project to support the U.S. government's strategy in Afghanistan with PAE as the main contractor providing training and mentoring to the Afghanistan National Defense Security Forces (ANDSF) in maintenance, supply chain management and warehouse support across 42 provinces in Afghanistan. I Successfully… Show more Under the National Maintenance Strategy – Ground Vehicle Support (NMS-GVS) contract awarded by the U.S. Army’s Tank-automotive and Armament Command (TACOM) which is a uniquely designed hybrid Project to support the U.S. government's strategy in Afghanistan with PAE as the main contractor providing training and mentoring to the Afghanistan National Defense Security Forces (ANDSF) in maintenance, supply chain management and warehouse support across 42 provinces in Afghanistan. I Successfully rolled out, administrated and supported ICT strategies laid out to ensure that the project was effectively executed. This included designing and instigating of an elaborate, secure communication infrastructure, deploying and supporting live user applications across all 42 locations, Hands on administration of Microsoft Azure, Azure Active Directory Connect, ADFS, Office 365, as well as Active Directory versions 2003, 2008R2, 2012R2 and running a 24 hours ICT Help desk to ensure all IT related concerns are Promptly attended to. Show less

Kabul, Afghanistan

Under the Afghan Technical Equipment Maintenance Program (ATEMP), a US DoD funded Program awarded by Army Contracting Command Warren (ACC WARREN ) with AMS as the main contractor providing vehicle Maintenance services ,Training and Mentoring to Afghan National Police (ANP) in maintenance, supply chain management and warehouse support across 16 Site locations across Afghanistan I was Responsible for supervision, assessment, evaluation and implementation of IT Operations, ensuring that all… Show more Under the Afghan Technical Equipment Maintenance Program (ATEMP), a US DoD funded Program awarded by Army Contracting Command Warren (ACC WARREN ) with AMS as the main contractor providing vehicle Maintenance services ,Training and Mentoring to Afghan National Police (ANP) in maintenance, supply chain management and warehouse support across 16 Site locations across Afghanistan I was Responsible for supervision, assessment, evaluation and implementation of IT Operations, ensuring that all resources such as manpower, materials, methods, and procedures are followed and utilized effectively and efficiently. Show less

United Arab Emirates

Under a Multinational company Automotive Management Services (AMS) specializing in providing Fleet Management Solutions to the Government & Defense, Aid & Development and Private & Commercial sectors from remote mining sites and post-conflict countries to developed nations, I have Successfully rolled out ,administrated and supported more than ten software development programs in U.A.E, Somalia, Uganda, Liberia and in Kabul Afghanistan all in Managerial positions.

Eldoret, Kenya

Under the Kenya airports Management Authority (KAA) an autonomous body charged with the responsibility of providing and managing all airports and airstrips in the Kenya I successfully designed, developed, and supported live use applications as well as structured networks ( internet, intranet and extranet systems, CCTV and PABX systems)

Nairobi, Kenya

Under Stewan Computer Garage, A Large scale IT Supplies importer and distributer in Nairobi Kenya, I was the Technical team lead. My responsibilities included equipment testing inspection and installation, Consulting with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems ,Managing the technical team to ensure that all resources such as manpower, materials, methods, and procedures are followed and utilized… Show more Under Stewan Computer Garage, A Large scale IT Supplies importer and distributer in Nairobi Kenya, I was the Technical team lead. My responsibilities included equipment testing inspection and installation, Consulting with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems ,Managing the technical team to ensure that all resources such as manpower, materials, methods, and procedures are followed and utilized effectively and efficiently. Show less