Mugtaba Ali Email & Phone Number

United Arab Emirates

Abu Dhabi

1- Monitor every day of work of various customer service representatives2- Provide on job training to juniors and assist in resolving problems3- Perform audit control on all quality control standards and programs in compliance with banking regulations4- Analyze data, identify trends and provide all findings to management.5- Monitor everyday activities for local ATMs/ CDMs 140 machines across UAE and monitor outside transactions and claims for roaming customers and solve their complains successfully.6- Maintain good working relationships with customers and ensure satisfaction of products and quality of customer excellence performance.7- Update knowledge on all new products line and sevices offered by bank to facilitate bank goals.8- Proficient in conducting activities to bring abroad new customers and maintain existing ones.9- Handle Retail operation activities.

Abu Dhabi

1- Effectively managing the requirements of the company and employees in relation to immigration / labor issues and to represent the company in all government entities.2- Coordinating with HR to prepare paper work, submit and process visa applications to to new joiners, staff renew visas, EID, Labor Cards.3- Processing trade license and all other municipality documents renewals in a timely and professional manner.4- Scheduling, communicating staff to medical appointments for visa processing.5- Understanding and providing periodical updates from the government authorities on all labor and immigration rules to keep HR department updated of the changes in the rules and regulations.6- Attesting employees provided documentation, background verification process and follow up.7- Ensuring all legal formalities have been completed for employees joining / exiting the company in coordination with HR department.8- Plan and conduct public relations programs designed to create and maintain a favorable image for Government relation section head in order to meet organization needs, objective, and police of the business.

United Arab Emirates

Munich Area, Germany

1- Provide language services to non German speaking patients to help them communicate.2- Worked closely with doctors, nurses, dentists, mental health care, 3- Involve listening to understanding and memorizing content in the original source language them reproducing statements, questions and speeches in a Arabic, English and German.4- Writing notes and making sure that job is done in professional code of ethics covering confidentiality and impartiality.5- Assisting hospital staff and patients during admission, consultations, and procedures.6- Worked full time during regular business hours, on call and during weekends.7- Ensure record keeping and translation of written documents.