Responsibility :- Providing daily technical support based on complaint tickets to customers remotely- Determine the best solution based on the issue and details provided by customers directly via phone or email- Work in close coordination with Field Engineer, Customer Care and other in order to ensure service maximum - Monitoring Alarm By NMS (PRTG and MRTG)Work device : BNG , Switch , mikrotik , OLT , ONT , Router , MRTG , PRTG , and others

About : PT Netciti Persada is the new Community Service Providers to provide high quality, affordable communication services to residential an business community. Netciti provide Triple Play Services consist of converged voice, video, data services and combine that with mobility to ensure complete communication services to the community. Responsibility : - Installation and handling of trouble tickets for triple play services Internet, IPTV, and telephone- Visits and provide recommendations to customers according to their needs- Activate the triple play service from remote access- Analyze and resolve service error- Ensure delivery service quality both internal team and external parties.Work Device : OLT , ONT , Router, Switch/Hub , STB , Voice Gateway , and others

About : Internship at PT Mandiri Daya Utama Nusantara (Mandau) became the fiber optic (FO) vendor for one of the Indonesian cellular network providers, namely PT Hutchison 3 Indonesia (H3I) for Operation and Maintenance Service. Responsibility :Generally follow the Mandau technician in preventive and corrective maintenance FTTT (Fiber To The Tower) - Find the cut point with OTDR- Check power with OPM- Fix the joint closure - Installing HDPE sub duct and cable duct Problem- add idle core and Patrolling fiber optic cable lines- Ticket Handling on NOC

About :Doing an internship at the Witel branch of Telkom STO GandariaResponsibility :Generally follow indihome technicians to do field work- Installing and Troubleshooting the triple play indihome service : Checking power using OPM , Cheking cut point using OTDR, Installing drop core cable , Installing LAN , Setting ONT, STB, IP TV and Telephone