- Spearheaded the development and implementation of a comprehensive technology strategy, resulting in a 30% increase in operational efficiency and a 40% reduction in IT costs.- Led a team of developers, fostering a collaborative and innovative work environment that resulted in a 30% decrease in project delivery time.- Built and led a top-performing technology team, steering the creation of innovative crowdfunding solutions that elevated satisfaction for both investors and issuers. - Successfully developed an affiliate program, driving strategic partnerships and contributing to revenue growth.- Develop a donation platform with user-friendly features for smooth partner onboarding and an enhanced donor experience. - Maximize impact by reaching a wider audience through seamless processes and comprehensive functionalities.- Led the development of cutting-edge features including e-KYC, e-wallet (closed loop) and issuer digital onboarding.- Key contributor in the establishment of Ethis' Cyber Security Governance Framework, ensuring the implementation of robust cybersecurity practices and adherence to compliance standards. - Orchestrated the implementation of a sophisticated data warehouse, enhancing data management and analytics capabilities. - Develops forward-looking technology roadmap aligned with company objectives, focusing on expansion and innovation to stay ahead of industry trends.- Cultivates an innovation culture, seeking emerging technologies to enhance products and services, encouraging creativity and calculated risks.- Manages the company's tech budget, aligning investments with overall strategic direction and organizational goals. - Oversaw the AWS cloud-based infrastructure, improving scalability and enhancing data security measures.

- Successfully revamped and optimized existing company websites.- Developed and implemented strategic project plans to meet business objectives.- Communicated with senior management to maximize development efficiencies and resolve technology issues.- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.- Analyzed network security and current infrastructure, assessing areas in need of improvement.Oversaw IT department operations.- Identified issues, analyzed information and provided solutions to problems.- Managed and maintained AWS servers for optimal performance.

- Delivered quality commercial websites that met coding standards and cross-browser compatibilities.- Customized WordPress themes and plugins.- Troubleshooted and debugged.- Collaborated with clients, developers, and UI/UX designers.

- Constructed and maintained websites and applications using HTML, CSS, and JavaScript.- Wrote and debugged clean code to ensure the seamless functionality of websites.- Worked closely with design and project teams to understand requirements and contributed to successful project outcomes.- Ensured websites were responsive across devices for an optimal user experience.- Implemented security measures and optimized websites for performance and SEO.

- Implemented designs using HTML, CSS, and JavaScript to ensure functional, responsive visual elements aligned with user experience goals.- Considered the end-user's journey and interactions to enhance the overall user experience, ensuring a design that is both aesthetically pleasing and user-friendly.

- Addressed inquiries, resolved issues, and ensured a positive experience through phone and email.- Identified and promptly solved customer problems for enhanced satisfaction.- Engaged in clear and effective communication to provide information, answer questions, and guide customers.- Maintained accurate records of interactions for documentation and service quality improvement.- Collaborated with other departments, such as risk management, fraud prevention, and credit analysis, to address complex customer issues and contribute to the overall success of the credit card division.