Muhamad Faizul Email & Phone Number

Shah Alam, My

Subang Jaya, Selangor, Malaysia

• Proactively engage with customers, providing comprehensive product and service information, addressing inquiries, and resolving issues to ensure high levels of satisfaction.• Actively engage with customers by answering product-related queries, highlighting service benefits, and recommending complementary products or services based on individual needs and preferences (focusing on Air Selangor services).• Utilizing a customer-first approach to build strong relationships and encourage repeat business, contributing to customer loyalty and retention.• Efficiently manage customer complaints by carefully listening to their concerns, diagnosing the underlying causes, and recommending appropriate solutions.• Responsible for guiding customers through the resolution process, whether it involves correcting errors, improving services, or arranging for necessary adjustments. Ensure prompt follow-up to verify customer satisfaction and closure of each case.• Act as a bridge between customers and back-end support teams, ensuring timely communication and effective coordination.• Collaborating with technical, operations, and support teams to resolve complex issues, clarify queries, and address unique customer concerns that require additional expertise.• Gathering valuable feedback from customer interactions and share insights with relevant departments to aid in product and service improvements. Regularly review common issues and suggest actionable strategies to enhance customer service processes, reduce future complaints, and improve overall customer satisfaction.• Maintaining accurate and detailed records of customer interactions, issues, and resolutions. Prepare reports summarizing trends in customer complaints and service effectiveness, providing management with data-driven insights to support business decisions.

Tapah, Perak, Malaysia

- Manage the time efficiently, balancing customer service, order processing, and maintaining a clean work area.- Juggling multiple tasks simultaneously to stay organized and focused under pressure.- Dealing and finding solutions in a fast-paced environment with customer concerns or technical issues with the cash register.- Recorded the remaining banknotes in the cash register according to the different volumes on the money slip.- Communicated and coordinated especially with Production Team regularly to ensure smooth flow of production.

Shah Alam, Selangor, Malaysia

- Organize and manage orders and shipments efficiently with bustling environments.- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.- Need to monitor stock levels, track item movements, and help prevent overstock or stock outs.- Timely and accurate order fulfillment contributes to customer satisfaction and loyalty.- Responsible for ensuring accurate picking and packing orders, reducing errors and minimizing returns.- Developing awareness of safety measures in warehouse safety protocols.