IPM at Honda Malaysia Sdn Bhd

Hired by Bridge-Net Solution Sdn Bhd. Residents Engineer at Honda Malaysia Sdn Bhd as Network Security Engineer.

Hired by CTC Global to work as Residents Engineer at Honda Malaysia Sdn Bhd. Contract position for 1 year as Network Engineer.

To assist HOD to ensure all IT related equipment, systems and networking for HQ and branches are in good condition. Provide IT support for all staffs & client on hardware & software maintenance. Maintain SDWan between HQ and branches

To provide remote and on-site support for Point of Sales equipment’s, hardware & software. Support for main F&B industries in Malaysia, eg : KFC, Pizza hut, Nandos, A&W, Tony Romas

Work as Tier 1 support center. Assists customers from US soil for their T1 Internet services. Managing, isolating and fixing T1 circuit that having issue. Coaching floor tech with process and workflow when they are having trouble. Assists in escalation issue that involves irate customers.Accomplishments● Promoted as SME (Subject Matter Expert after 5 month work)● Promoted as Team Lead (9 Month Later)● Nominated as Best Employee of Month (November 2012)● Received a lot of… Show more Work as Tier 1 support center. Assists customers from US soil for their T1 Internet services. Managing, isolating and fixing T1 circuit that having issue. Coaching floor tech with process and workflow when they are having trouble. Assists in escalation issue that involves irate customers.Accomplishments● Promoted as SME (Subject Matter Expert after 5 month work)● Promoted as Team Lead (9 Month Later)● Nominated as Best Employee of Month (November 2012)● Received a lot of KUDOS and commendations both from customers and Service Managers Show less