Muhamed Sayed Email and Phone Number

As an Information Technology Specialist, I deliver remote IT services to a prominent client that is one of the biggest leaders in the global life sciences and diagnostics sector. In this role, I manage and optimize critical IT infrastructure, including Microsoft 365 administration, Azure Active Directory, and Intune, ensuring secure and efficient operations across the client’s international footprint. I utilize the NinjaOne RMM platform for proactive monitoring and management of all client devices, maintaining high service standards. Additionally, I oversee Exchange Online and Microsoft Teams for seamless communication and collaboration. Our team leverages ServiceNow for ticket management and integrates Amazon Connect with ServiceNow to deliver efficient, streamlined support for the client’s global operations.

As an Information Technology Analyst at L’Oreal Egypt, I’ve been responsible for optimizing IT operations, managing server infrastructure, and troubleshooting system issues to enhance business performance. My role involves overseeing system documentation, collaborating with management on strategy, and ensuring seamless software and hardware installations. Additionally, I focus on enhancing system usability, supporting inventory management, and driving process improvements through detailed analysis and internal audits. My experience also includes developing training materials and refining project management practices to meet business needs effectively.

As an Information Technology Analyst at Dell Technologies, I focused on investigating and resolving software and hardware issues, ensuring a smooth user experience through effective troubleshooting and customer service. My role included managing domain control via Active Directory and Microsoft Azure, maintaining software installations and upgrades, and addressing network problems. I consistently ensured SLA compliance through diligent ticket management and followed up with customers to guarantee issue resolution. Additionally, I developed training materials and documentation to support users, enhancing their understanding of essential applications.

At iSON Technologies, I served as an Information Technology Helpdesk, where I was responsible for daily system monitoring, ensuring the integrity and availability of hardware and server resources. I managed support actions via ticketing systems, provided user training, and oversaw server rooms, network infrastructure, and audiovisual equipment. My role also involved attending client meetings to report on project progress, resolving escalated issues, and conducting tests on workstation functionality and security. Additionally, I managed network profiles, security permissions, and file-sharing systems to maintain a secure and efficient IT environment.

AIESEC is a global platform for young people to develop their leadership potential through practical experiences of many kinds, including internships, volunteering opportunities, and moreIncoming Global Volunteer is the department that handles all that is related starting from attracting Exchange Participants (EPs) for our local projects, raising Enablers, the delivery of EP servicing to getting to the Complete status.

Worked as a Music Production Head in a media production agency called CMC. My role was to write commercial music for their TV shows intros, outros and soundtracks, in addition to engineer the whole sound including the dialogues said in side each episode. Worked on 3 different shows.