Promoted To Team Leader.• Responsible for team / agent motivation, satisfaction, performance; Both internal and external,Monitoring, coaching, development and accountability.• Attend and participate at the point of contact meeting.• Actively participate in the daily supervisor meeting and in-shift by explaining the behavior,• Best practices and action plan developed for the KPI I am in charge of.• Actively participate by sharing with the rest of the Supervisors of the Business Unit: experiences or practices implemented to better control the KPI's.• Took part in payroll process enhancement by sharing insights and communicating feedback both delivered by the agents and observed by myself.• Took part in enhancing reports delivered by the reporting team by creating new dashboards and sharing observations on the ones that are already being delivered.• Delegate tasks and set deadlines ,Set clear team goals.

Promoted to Subject Matter Expert (SME)• Delegation Team leader responsible for performance team and improve it.• Develop team expectation.• Prepare service reports by collecting and analyzing Agent's information.• Providing administrative support to ensure efficient operation of the office.• Supports managers and employees through a variety of tasks related to organization and communication• Responsible for confidential and time sensitive material.• Ability to effectively communicate via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner.• Handle administrative requests.• Preparing reports and maintaining appropriate filing systems.• Submit and reconcile expense reports.• Generate reports.• Maintain supplies inventory by checking stock to determine inventory level; Anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Agent - Customer Service Representative -Account Talabat• Communicate with current and potential clients via telephone, email, online chat, or social media.• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.• Maintain a courteous and calm manner at all times to de-escalate stressful situations.• Document personal information to create, update, or adjust customer accounts.• Prepare call-related information for purposes of auditing and reporting.• Provide and respond to feedback about any aspect of the job or its duties.• Suggest products and services to clients based on their requests and needs.• Answer inbound chats or generate Inbound calls, in some cases cold calling to follow up on orders.

Acting as a point of contact between customers and companiesNegotiating terms of sales and agreements and closing sales with customersGathering market and customer information to figure out the customer needsResponding to customer queries and resolving their objections to get them to make a purchaseAdvising product developers on improvements to include in forthcoming product developments and discussing special promotionsCreating proposal documents as part of the formal bidding procedureInspecting inventory in stock and the quality of the product on displayProviding customers with detailed and accurate quotations and cost calculations

• Handling face-to-face inquiries from customers.• Communicating courteously with customers by telephone, email,letter, and face to face, answering product and servicequestions; suggesting information about other products andservices. Process orders.• Prepare correspondences, and fulfill customer needs to ensurecustomer satisfaction.

• Handling and resolving customer complaints regarding productsales to customer service.• Completing call notes and call reports as necessary and updatingthem in the CRM.>Impact.• Modified customer service support system to reduce complaints by 10%