Guest Servic Agent
Abu Dhabi International Airport
Customer service include a personal well-done of guest at departure as wellas arrival per demand. • To provide a welcome service to our business at check-in and at othercustomer service touch points and to assist in smoothing the customerjourney through the airport. • Assist business customer during flight irregularities, coordinatingcommunication with affected passengers to ensure passengerexperience remains positive. • Receiving VIP, First Class, Business Class… Show more Customer service include a personal well-done of guest at departure as wellas arrival per demand. • To provide a welcome service to our business at check-in and at othercustomer service touch points and to assist in smoothing the customerjourney through the airport. • Assist business customer during flight irregularities, coordinatingcommunication with affected passengers to ensure passengerexperience remains positive. • Receiving VIP, First Class, Business Class guests from arrival gates tolounges or Etihad Arrival Chauffer Desks. • Perform related services directing person to ticket windows and rest rooms, and assisting handicapped passengers upon their arrival or departure. • Done all additional tasks given by management. • Assisting passengers to their boarding gates giving them completeinformation about their flights. • Take suitcases and bags from guests or passengers checking in and whereapplicable, tag it and provides customer identification slips. • Carries luggage while escorting guests or passengers to their rooms.• Explain features of rooms and accommodation facilities. • Tends to needs of guests or passengers for the duration of their stay. • Runs errands for guests or passengers, in some cases. • Work with the customer service team to help set up special events andupdate event signs throughout the facility.Maintains appearance, cleanliness, and safety standards in hotel, motel, or cruise ship lobbies. • Ensure that all bags and other guest effect are properly tagged and get tothe right room. • Assist in answering front desk calls and transferring calls to the properpeople within the facility. • Ensure guests and passengers leave safely- in the event of an evacuation. Show less