Muhammad A. Email & Phone Number

Qatar

Launched the regional sales activity at Acorn Group successfully and introduced the company to trade partners in the region and beyond.• Promoting the destination and Acorn Cambodia amongst target clients, agents, tour operators and corporates to boost revenue. • Representing Acorn Cambodia in all Business development opportunities including road shows, trade fairs, exhibitions, conferences, and business meetings at various forums.• Advising the team at Acorn Group and Acorn Cambodia about products, pricing and type of promotions need to boost sales.• Studying analysing & informing the team about competition, market trends and new opportunities. • Driving sales and marketing initiatives to achieve expected pax numbers and revenue targets.

Oman

Launched the leisure sales activity at Musandam Zipline successfully and Introduce to trade partners in the region and beyond.•Implementing marketing and sales operational objectives.•Identifies marketing opportunities by understanding consumer requirements.•Implementing & executing all sales objectives and action plans to reach and exceed targets. •Maximizing the up-selling opportunities & creating the brand awareness in the region and source markets.•Managing to work with Trade partners internationally and locally.•Contracting with various Hotels, Travel desk / Concierge.•Contracting with the cruise terminal Dubai for the incoming tourists and handling the sales team and shuttle service at the terminal.•Manging the sales campaign with the Atana Hotels, and Key DMC,s and creating combo packages with the transfer services to increase the sales and visitation.•Managing the operations and creating special packages.•Managing to sign MOUs with companies according to assigned KPIs and managed the business relations with them.•Creating the database of local and international markets.•Ensured all necessary information about the packages are obtained by the tourism companies prior to selling.•Strategize to ensure task completed on given timeline.•Arranging the VIP tours for the VIP’s and for the international trade partners delegations.

Global Village, Dubai, United Arab Emirates

Achievements:•Launched the leisure sales at Global Village & developed strong relationships with major players in the region & beyond, while representing Global Village at roadshows/tradeshows.•Managed to achieved the set sales target and exceed by 30%-50% yearly.•Implemented & executed all sales objectives and action plans to reach & exceed targets.•Maximized the selling opportunities & created brand awareness in source markets such as China/Hong Kong/India/Russia( CIS)/Africa/Malaysia/Indonesia/Taiwan/Singapore/Pakistan/GCC by participating in roadshows/trade shows.•Managed to worked with over 300 Trade partners internationally & locally.•Managed to sign contracts with various Hotels/Travel desk/Concierge & manged shuttle operation from different locations.•Communicated with cruise terminal Dubai for incoming tourists & shuttle service at terminal.•Manged campaign with Dubai Holding entities such as Jumeirah Hotels, creating combo packages & shuttle services to increase visitors.•Managed the smooth operations & created special packages for key partners such as Marhaba(Emirates),City Sightseen/Hop-on Hop-Off & allocated designated drop-off and pick-up area.•Handled the sales/front desk(Tourists meeting points)teams & provided trainings.•Managed signing MOUs with over 300 companies according to assigned KPIs & managed business relations with them.•Created Tourism Industry Database.•Ensured information about the packages are obtained by the tourism companies prior to selling.•Conducted satisfaction surveys in order to suggest any improvements in service & site experience to increasing the number of visitors.•Created new packages when needed based on the market requirements.•Organized briefing session for tourism companies on regular basis to them update new offers & events.•Proposing department budget for management approval and managing the budgets in accordance with departmental work plans.•Strategized to ensure task completed on given timeline

Dubai

Responsible for improving efficiency and increasing the sales while managing the company's travel trade sales and operations.•Handled various Travel and Tourism companies and corporate customers locally and internationally.•Connecting with DMCs, Hotels, Travel and Tourism Companies around the world and arranging business meetings with them and exchanging B2B offers. •Maximized up selling opportunities by promoting new offers through various sales channels.•Developed business relationship with the trade partners.Participated in the trade shows and roadshows and presented the company products and services.•Managed to monitor competitors activities and rates in order to remain competitive within the industry.•Oversee the company productivity and performance, including identification of individual development needs.•Strategized and ensured tasks completed on schedule.•Handled the sales and reservation teams.•Created seasonal promotions and packages. •Making SOP for the operations. •Handled desert safari and operations team. •Handled Dhow Cruise reservation Team. •Manged to negotiate with hotels for best rates. •Oversee B2B clients local and International market as well as FIT’s / Groups/ MICE and Series booking. •Contracting with hotel for competitive rates. •Contracting with Theme parks / Activates and suppliers for competitive rates •Handling mishandled guests and make them satisfied. •providing back up to sales and operation team.•Communicated with PRO for Immigration Department of U.A.E. on matters such as issuance of tourist visas and timely resolution of customer questions. Ensuring compliance with all relevant laws and travel regulations.•Providing on-the- job training to staff

Al Khobar, Eastern, Saudi Arabia

Evaluating performance of travel operations managing all aspects of travel operations including reservations, ticketing, hotel booking travel coordination and customer support.•Handling operations and reservation teams•Handling the operation for Saudi Armco over 3000 associates from around the world regarding their travel arrangements.•Handling Operation Department from Arrival till Departure with guest satisfaction •Handling over 100 B2B clients from Indonesia, Malaysia, and Pakistan markets. •Handling FIT’s / Groups and Series bookings •Creating seasonal promotions and packages •Contracting with hotel for competitive rates •Creating satisfaction survey for the B2B

Pakistan

•Handed 3 branches sales, operation and reservation teams of 15 persons •Managed sales and operations strategies and implemented business changes to ensure compliance with company policies.•Organized sales promotion activities through various sales channels.•Promoted tailormade packages for key destinations such as United Arab Emirates, Turkey, Thailand, China, Egypt, and Saudi Arabia.•Organised the orientation programs for the groups and provide them necessary information about itinerary and activities•Coordinated with the head office and partnering organizations to ensure smooth operations throughout various tours.•Maintained multiple relationships with airline hotels and suppliers in various domestic and overseas locations.•Represented the Company in multiple fairs and tour operator meetings.•Handled 50+ b2b clients from different regions•Participated in travel exhibitions

Pakistan

•Handled airline ticking and Holiday packages •Ensured that ticket bookings follow an established format•Promoted hotels and places for clients who are interested in visiting United Arab Emirates and Saudi Arabia •Created Tailor made packages •Handled 0ver 30 B2B clients •Explained to group members regarding upcoming group movements and other activities outlined in itinerary.•Developed Excellence in Sales training course.

Bachelor Of Commerce (Graduate), Business Administrations & Commerce, B

Sales Training And Strategy

Certificate, Airline Booking. Galileo Gds (Global Distribution System)

Advanced Skills in Journey Pricing and Ticketing / Selling & Managing Airline Reservations & Travel in Galileo GDS

Air Ticketing Certificate, Fares And Ticketing Course / Sabre Global Distribution Systems

Global Distribution Systems Fares and Ticketing Course - SABRE/Agency Debit Memo Prevention Workshop

Ms Office Advance, Computer

Human Rights Training Certificate, Earthquake & Flooding